LESSON 15 · HOW TO APPROACH SOMEONE

Smile Before You Speak

Ten reasons to smile before you speak, and how that tiny habit changes the first ten seconds.

A smile arrives before your words do. It tells the other person you are safe to talk to.

25 tipsEasy things to say7-day plan

25 tips that really help

These ideas come from How to Win Friends and Influence People (Dale Carnegie), The Like Switch (Jack Schafer), The Charisma Myth (Olivia Fox Cabane), and everyday practice. Pick one tip and try it today.

Photo for the tip: A smile arrives before you do
TIP 1

A smile arrives before you do

People read your face from across a room and decide whether you feel safe. A relaxed smile answers that question before you say a word.

TRY THIS
Practise smiling before you speak.
Photo for the tip: Smiles are contagious
TIP 2

Smiles are contagious

Seeing a smile triggers a small smile in many people, which lifts both moods. It is the cheapest kindness there is.

TRY THIS
Count how many smile back today.
Photo for the tip: A real smile uses the eyes
TIP 3

A real smile uses the eyes

A genuine smile crinkles the corners of the eyes. Thinking of something kind makes your face match your warmth.

TRY THIS
Recall a nice memory and smile.
Photo for the tip: Start smiling as you walk over
TIP 4

Start smiling as you walk over

Starting your smile five steps away calms your nerves and prepares the other person. It makes the approach feel friendly.

TRY THIS
Smile early.
Photo for the tip: Script: smile and hello
TIP 5

Script: smile and hello

A smile followed by Hi there, I am Sam is a complete opener. You need nothing else.

TRY THIS
Use it.
Photo for the tip: Script: a smile with a compliment
TIP 6

Script: a smile with a compliment

Smile and say I love your scarf. Warm, easy and sincere.

TRY THIS
Try it.
Photo for the tip: Script: a smile on the phone
TIP 7

Script: a smile on the phone

Smile before you say hello on a call. People can hear the warmth in your voice.

TRY THIS
Do it.
Photo for the tip: Script: a smile at goodbyes
TIP 8

Script: a smile at goodbyes

Finish with a smile and take care. It leaves a good last image.

TRY THIS
End warmly.
Photo for the tip: Mistake: a frozen smile
TIP 9

Mistake: a frozen smile

A tight, held smile looks nervous. Let it come and go naturally as you talk.

TRY THIS
Relax your face.
Photo for the tip: Mistake: smiling too widely
TIP 10

Mistake: smiling too widely

An exaggerated grin can look forced. Aim for gentle and genuine.

TRY THIS
Soften it.
Photo for the tip: Mistake: not smiling at all
TIP 11

Mistake: not smiling at all

A blank face makes people unsure how to read you. Allow a gentle smile.

TRY THIS
Smile slightly.
Photo for the tip: Troubleshoot: when you do not feel like smiling
TIP 12

Troubleshoot: when you do not feel like smiling

Think of something that warms you, such as a pet, and let a half smile appear. Even that helps.

TRY THIS
Recall a joy.
Photo for the tip: Troubleshoot: when no one smiles back
TIP 13

Troubleshoot: when no one smiles back

Some people are shy or lost in thought. Try again with someone else.

TRY THIS
Keep going.
Photo for the tip: Troubleshoot: when your face feels stiff
TIP 14

Troubleshoot: when your face feels stiff

Do a gentle facial stretch, breathe and relax your jaw. Then try again.

TRY THIS
Stretch.
Photo for the tip: Drill: smile at three people a day
TIP 15

Drill: smile at three people a day

Count them. It builds the habit and lifts your mood.

TRY THIS
Start today.
Photo for the tip: Drill: smile in the mirror
TIP 16

Drill: smile in the mirror

Practise a soft smile and see what looks natural to you. Find your own warm version.

TRY THIS
Try it.
Photo for the tip: Drill: smile at yourself each morning
TIP 17

Drill: smile at yourself each morning

A smile in the mirror lifts mood for the day. It feels odd at first and then lovely.

TRY THIS
Do it tomorrow.
Photo for the tip: Drill: smile on a walk
TIP 18

Drill: smile on a walk

Smile at passers-by and notice who returns it. Many will.

TRY THIS
Try it.
Photo for the tip: Notice how it feels
TIP 19

Notice how it feels

Smiling often lifts your own mood. Notice the change and enjoy it.

TRY THIS
Rate your mood.
Photo for the tip: Smile with your voice
TIP 20

Smile with your voice

When speaking, smile to sound warmer. Try it on a phone call.

TRY THIS
Test it.
Photo for the tip: Smile when listening
TIP 21

Smile when listening

A small smile shows interest and encourages speakers. Keep it gentle.

TRY THIS
Smile gently.
Photo for the tip: Smile at staff
TIP 22

Smile at staff

Cashiers and drivers appreciate it. It brightens their day and yours.

TRY THIS
Do it.
Photo for the tip: Smile at neighbours
TIP 23

Smile at neighbours

Daily smiles build community and trust. Do it for a week.

TRY THIS
Greet daily.
Photo for the tip: Teach a friend
TIP 24

Teach a friend

Share the idea of smiling first. Kindness spreads.

TRY THIS
Tell one friend.
Photo for the tip: Reflect on who smiled back
TIP 25

Reflect on who smiled back

Watch the pattern and what it teaches you.

TRY THIS
Write it down.

Easy things to say

When you are stuck, pick one of these. They work in many everyday friendships.

HELLO

“Hi there, I am Sam.”

WARM

“It is lovely to meet you.”

OPEN

“You have a great smile, by the way.”

ASK

“How is your day going so far?”

THANKS

“Thanks for saying hello back.”

CLOSE

“It was good talking with you.”

Your first week

One small action a day. Each day is only a little bigger than the last.

DAY 1
Smile at yourself in the mirror
DAY 2
Smile at three people today
DAY 3
Smile before the first word
DAY 4
Let the smile reach your eyes
DAY 5
Notice who smiles back
DAY 6
Keep a tally
DAY 7
Repeat tomorrow

Further reading

  • How to Win Friends and Influence People (Dale Carnegie)
  • The Like Switch (Jack Schafer)
  • The Charisma Myth (Olivia Fox Cabane)

The tips above are written in our own words and are general guidance. The books are suggestions for further reading.

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These lessons share general learning and everyday ideas. They are not medical or mental health advice. If you feel very anxious, low or unwell, please talk to a doctor or a qualified professional.

More lessons in “How to Approach Someone”

Keep going. Small steps every day make a big change.

← Previous: Be Respectful if It Is Not the TimeNext: Walk Over at an Angle, Not Straight On →

  1. What You Are Really Afraid Of
  2. Most People Are Glad You Spoke First
  3. The Spotlight Effect at Parties
  4. A Rejection Is Rarely What You Imagine
  5. Why Waiting Makes It Harder
  6. Reframe Approaching as Being Kind
  7. The Worst Realistic Outcome Is Small
  8. Spot Open and Closed Signals
  9. The Right Moment to Say Hello
  10. Approach Alone, Pairs and Groups Differently
  11. What to Do When They Look Busy
  12. Wait for the Natural Pause
  13. Notice Who Is Standing Alone
  14. Be Respectful if It Is Not the Time
  15. Smile Before You Speak
  16. Walk Over at an Angle, Not Straight On
  17. Keep Open and Relaxed Posture
  18. The Friendly Introduction Handshake
  19. Eye Contact That Feels Warm
  20. Say Your Name With a Smile
  21. Do Not Hover: Commit to Hello
  22. Comment on the Shared Situation
  23. Ask for a Small Opinion
  24. Give a Genuine Compliment
  25. Ask for a Small Favour
  26. Introduce Yourself Simply
  27. The Question That Starts Any Chat
  28. Use Humour Lightly
  29. Approach at a Party
  30. Approach at Work
  31. Approach in Class
  32. Approach at the Gym
  33. Approach Online First
  34. Approach a Neighbour
  35. Keep the Chat Going for One More Minute
  36. Exit Gracefully if It Is Not Clicking
  37. Suggest Meeting Again Casually
  38. Handle a Cool Reception Without Hurt
  39. Reflect and Learn After Each Approach
  40. Practise Approaching Every Week
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