LESSON 23 · HOW OFTEN TO CONTACT SOMEONE

When a Call Beats a Message

Thirty-two easy reasons why a call beats a message, and how to make calls feel simple and warm.

Voices carry feelings. A call can say what texts cannot.

28 tipsEasy things to say7-day plan

28 tips that really help

These ideas come from Friends (Robin Dunbar), Platonic (Marisa Franco), Together (Vivek Murthy), and everyday practice. Pick one tip and try it today.

Photo for the tip: Calls carry warmth
TIP 1

Calls carry warmth

Tone, laughter and pauses tell people you care. Many friends feel closer after a ten-minute call than after fifty texts.

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Try a call.
Photo for the tip: Calls help with big feelings
TIP 2

Calls help with big feelings

Sadness, joy and worry feel clearer when spoken. Call for important things.

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Call.
Photo for the tip: Calls prevent misunderstandings
TIP 3

Calls prevent misunderstandings

Tone is easy to read. You can fix confusion quickly.

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Clarify.
Photo for the tip: Ask for a good time
TIP 4

Ask for a good time

Send a text first: do you have a few minutes later? It respects their time.

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Ask first.
Photo for the tip: Start warmly
TIP 5

Start warmly

Say, it is so good to hear your voice. It sets the tone.

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Open warm.
Photo for the tip: Share and listen
TIP 6

Share and listen

Balance talking and listening. Ask questions and respond.

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Balance.
Photo for the tip: Keep it short if needed
TIP 7

Keep it short if needed

Ten or fifteen minutes still count. Quality over length.

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Be brief.
Photo for the tip: Use video if you like
TIP 8

Use video if you like

Seeing faces adds warmth. Use video for important catch-ups.

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Try video.
Photo for the tip: Walk and talk
TIP 9

Walk and talk

Walking while on the phone is relaxing. Fresh air helps.

TRY THIS
Walk.
Photo for the tip: End kindly
TIP 10

End kindly

Say thank you and what you enjoyed. A warm end feels good.

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Close well.
Photo for the tip: Plan the next call
TIP 11

Plan the next call

Say, same time next week? Habits help.

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Plan.
Photo for the tip: Respect voicemail
TIP 12

Respect voicemail

If no answer, leave a short warm message. They will call back.

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Leave one.
Photo for the tip: Script: asking
TIP 13

Script: asking

Do you have a few minutes to chat later today? Say it kindly.

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Use it.
Photo for the tip: Script: opening
TIP 14

Script: opening

It is so good to hear your voice! Say it warmly.

TRY THIS
Use it.
Photo for the tip: Script: sharing
TIP 15

Script: sharing

I wanted to tell you something and hear what you think. Say it sincerely.

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Use it.
Photo for the tip: Script: ending
TIP 16

Script: ending

I loved our chat, let us do it again soon. Say it cheerfully.

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Use it.
Photo for the tip: Script: voicemail
TIP 17

Script: voicemail

Hi, it is Sam, just saying hello, call me when you can. Say it brightly.

TRY THIS
Use it.
Photo for the tip: Mistake: calling without asking
TIP 18

Mistake: calling without asking

Surprise calls may catch them at a bad time, so check first.

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Text first.
Photo for the tip: Mistake: talking too long
TIP 19

Mistake: talking too long

Long calls can tire people, so watch their energy.

TRY THIS
Check in.
Photo for the tip: Mistake: calling only with problems
TIP 20

Mistake: calling only with problems

Mix in happy calls, so contact stays uplifting.

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Add joy.
Photo for the tip: Troubleshoot: when you dislike calls
TIP 21

Troubleshoot: when you dislike calls

Start with voice notes or short ten-minute calls. Practise.

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Start small.
Photo for the tip: Troubleshoot: when you feel nervous
TIP 22

Troubleshoot: when you feel nervous

Write three points, breathe and call. Nerves pass.

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Prepare.
Photo for the tip: Troubleshoot: when they do not answer
TIP 23

Troubleshoot: when they do not answer

Send a text: tried to call, ring me when free. No pressure.

TRY THIS
Be easy.
Photo for the tip: Troubleshoot: when time zones differ
TIP 24

Troubleshoot: when time zones differ

Agree on a weekly time. Use a converter.

TRY THIS
Plan.
Photo for the tip: Troubleshoot: when the line is poor
TIP 25

Troubleshoot: when the line is poor

Switch to a messaging app or call back later. Flexibility helps.

TRY THIS
Adapt.
Photo for the tip: Drill: make one call this week
TIP 26

Drill: make one call this week

Call one friend you usually text. Note how it feels.

TRY THIS
Call.
Photo for the tip: Drill: write call openers
TIP 27

Drill: write call openers

Write three warm openers for calls. Use them.

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Write.
Photo for the tip: Drill: set a weekly call
TIP 28

Drill: set a weekly call

Plan a weekly call with a close friend. Put it in your calendar.

TRY THIS
Schedule.

Easy things to say

When you are stuck, pick one of these. They work in many everyday friendships.

ASK

“Do you have a few minutes to chat?”

WARM

“It is so good to hear your voice.”

SHARE

“I wanted to tell you something.”

LISTEN

“Tell me more.”

THANK

“Thanks for talking.”

CLOSE

“Let us do this again.”

Your first week

One small action a day. Each day is only a little bigger than the last.

DAY 1
Ask for a good time
DAY 2
Start warmly
DAY 3
Share and listen
DAY 4
Keep it short if needed
DAY 5
End kindly
DAY 6
Plan the next call
DAY 7
Reflect

Further reading

  • Friends (Robin Dunbar)
  • Platonic (Marisa Franco)
  • Together (Vivek Murthy)

The tips above are written in our own words and are general guidance. The books are suggestions for further reading.

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These lessons share general learning and everyday ideas. They are not medical or mental health advice. If you feel very anxious, low or unwell, please talk to a doctor or a qualified professional.

More lessons in “How Often to Contact Someone”

Keep going. Small steps every day make a big change.

← Previous: When a Text Is EnoughNext: The Joy of a Surprise Visit →

  1. Why Friendship Has a Rhythm
  2. How Often Is Too Often?
  3. How Rare Is Too Rare?
  4. The Friendship Layers: Close, Good and Casual
  5. Match Their Energy, Then Add a Little
  6. Quality Beats Quantity
  7. Let the Friendship Set the Pace
  8. The Weekly Touch for Close Friends
  9. The Monthly Check-In for Good Friends
  10. The Twice-a-Year Hello for Casual Friends
  11. Birthdays, Holidays and Milestones
  12. Keep a Friendship Calendar
  13. The Five-Minute Daily Habit
  14. Use Reminders Without Feeling Fake
  15. Signs They Enjoy Hearing From You
  16. Signs You Are Messaging Too Much
  17. Signs They Need Space
  18. Respect Their Busy Seasons
  19. Notice Reply Time and Tone
  20. Ask What Works for Them
  21. Never Keep Score Aggressively
  22. When a Text Is Enough
  23. When a Call Beats a Message
  24. The Joy of a Surprise Visit
  25. Group Chats Without Chaos
  26. Share a Meme, Make a Memory
  27. Voice Notes for Busy People
  28. Video Calls for Long Distance
  29. When You Always Reach Out First
  30. When Someone Reaches Out Too Much
  31. Talk About It Kindly
  32. Reset a Lopsided Friendship
  33. When a Friend Is Struggling
  34. When You Are Struggling
  35. Friendships Through Busy Seasons
  36. Friendships Through Moves and Changes
  37. Friendships With Different Schedules
  38. Make Plans Far Ahead
  39. Forgive Gaps and Move On
  40. Your Contact Rhythm Plan
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