LESSON 20 · MAKING EYE CONTACT
Match the Other Person's Comfort
Thirty easy ways to match the other person’s comfort, so your eye contact feels safe and kind to them.
Follow their lead. Comfort comes first.
40 tipsEasy things to say7-day plan
40 tips that really help
These ideas come from What Every BODY Is Saying (Joe Navarro), The Definitive Book of Body Language (Allan and Barbara Pease), Presence (Amy Cuddy), and everyday practice. Pick one tip and try it today.
TIP 1
Follow their lead
Everyone has a comfortable amount of eye contact. Some people like steady looks, some prefer more glances away. Watching how the other person behaves tells you how much to offer.
TRY THIS
Notice how long they look at you in the first minute.
TIP 2
Watch their pattern
If they look at you steadily, you can look steadily too. If they glance away often, do the same. Matching puts people at ease.
TRY THIS
Mirror their rhythm.
TIP 3
Watch their body
Leaning back, crossed arms and turned shoulders can signal discomfort. Soften your gaze if you see them.
TIP 4
Watch their face
A tense face or quick glances at you can mean they find the look intense. A relaxed face and smile mean comfort.
TRY THIS
Notice their expression.
TIP 5
Watch their feet
Feet pointing toward you suggest interest. Feet pointing away suggest they may want to leave.
TRY THIS
Glance at their feet.
TIP 6
Ease off if they look away
If they break eye contact often, reduce your looks and let your voice do more. Give them space.
TIP 7
Increase if they hold your gaze
If they hold your look and smile, you can hold too. Enjoy the connection.
TIP 8
Scene: a shy colleague
A shy colleague answers your question looking at the table. Soften your look, nod and speak warmly. They will warm up over weeks.
TRY THIS
Be gentle with a shy colleague today.
TIP 9
Scene: a nervous interviewee
If you interview someone nervous, look kindly and smile, with fewer long stares. It helps them show their best.
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Soften your gaze as an interviewer.
TIP 10
Scene: a grieving friend
A grieving friend may look down. Sit beside them, offer a soft look now and then and let silence be.
TRY THIS
Be quietly present.
TIP 11
Scene: an anxious child
An anxious child may avoid your eyes. Kneel, speak softly and let them look when ready.
TRY THIS
Get to their level.
TIP 12
Scene: an older relative
An older relative may prefer gentle looks and a kind voice. Do not stare.
TRY THIS
Be warm and soft.
TIP 13
Scene: someone from another culture
They may look at you less, as a sign of respect. Take cues from them and stay warm.
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Follow their lead.
TIP 14
Be gentle with shy people
Shy people may find eye contact hard. Use soft, brief looks and a warm voice.
TIP 15
Be gentle with anxious people
Anxious people may avoid eyes. Do not demand eye contact. Make them feel safe.
TIP 16
Be gentle with autistic people
Many autistic people find eye contact uncomfortable. Do not insist. Listen to their words and respect their style.
TRY THIS
Accept their way.
TIP 17
Be gentle with people in pain
In illness or distress, eye contact can feel too much. Offer gentle presence.
TIP 18
Be steady with confident people
People who like strong eye contact will respond to your steady look. Do not be intimidated.
TRY THIS
Look back calmly.
TIP 19
Match their distance
People who stand close often like more direct gaze. If they stand further, ease up.
TRY THIS
Mind the distance.
TIP 20
Match their energy
Quick, energetic talkers may like quick glances. Slow, thoughtful speakers prefer gentler looks.
TRY THIS
Match their pace.
TIP 21
Match their setting
In a noisy room, quick looks are common. In a quiet room, steadier looks work.
TIP 22
Match their mood
If they are upset, soft looks. If they are joyful, bright looks.
TIP 23
Match their role
With a boss, respectful steady looks. With a child, warm playful ones.
TIP 24
Ask if unsure
If you are unsure, say, “Tell me if I am looking too much.” Honesty is respectful.
TIP 25
Offer a choice
On video, say, “Feel free to look away, I am happy to listen.” It lowers pressure.
TIP 26
Make it okay
Say, “Take your time” and look gently. People feel safe.
TIP 27
Do not force
Never demand “Look at me”. It creates fear. Offer warmth.
TRY THIS
Invite, do not demand.
TIP 28
Do not stare
A stare can feel threatening. Keep it soft.
TIP 29
Do not judge
Looking away does not mean lying or rudeness. Be curious.
TIP 30
Do not take it personally
If someone avoids your eyes, it is often about them.
TIP 31
Use your voice
If eye contact is limited, a warm voice can bridge the gap.
TIP 32
Use your face
A smile and open expression connect without long looks.
TIP 33
Use your words
Say, “I am glad to be talking with you.” Words complement eyes.
TIP 34
Use your presence
Sit calmly and listen. Presence is powerful.
TIP 35
Learn from experience
After conversations, notice who preferred what. You will learn patterns.
TIP 36
Practise empathy
Imagine how the other person feels. It guides your gaze.
TIP 37
Be flexible
Adjust moment by moment. Flexibility is kindness.
TIP 38
Celebrate rapport
When both of you feel comfortable, enjoy it.
TIP 39
Use the first minute to calibrate
Spend the first minute of a new conversation simply observing how the other person looks, glances away and returns. Treat it as tuning an instrument, then play at their level.
TRY THIS
Pay attention to their eye pattern for sixty seconds before deciding how much to look.
TIP 40
Offer a look as an invitation
A warm look that can be accepted or declined feels safe. Hold it briefly, smile and let them respond when ready. The invitation style works for shy and confident people alike.
TRY THIS
Offer a look and a smile, then let them choose whether to return it.
Easy things to say
When you are stuck, pick one of these. They work in many everyday situations.
Your first week
One small action a day. Each day is only a little bigger than the last.
Further reading
- What Every BODY Is Saying (Joe Navarro)
- The Definitive Book of Body Language (Allan and Barbara Pease)
- Presence (Amy Cuddy)
The tips above are written in our own words and are general guidance. The books are suggestions for further reading.
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Start freeThese lessons share general learning and everyday ideas. They are not medical or mental health advice. If you feel very anxious, low or unwell, please talk to a doctor or a qualified professional.