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Say Something Great, Even When You Have No Idea What to Say.

40 lessons · 6 themes · practical tips in every lesson

Openers, questions and easy habits that make talking to anyone feel natural.

THEME 1 · 7 LESSONS

Conversation Starters

Never run out of things to say.

Ten Easy Openers for Any Situation
LESSON 01

Ten Easy Openers for Any Situation

The Weather, the Venue, the Day
LESSON 02

The Weather, the Venue, the Day

Ask What Brought Them Here
LESSON 03

Ask What Brought Them Here

The Question That Beats How Are You
LESSON 04

The Question That Beats How Are You

Use Your Surroundings
LESSON 05

Use Your Surroundings

Share a Small Observation
LESSON 06

Share a Small Observation

Start With a Compliment on Choice, Not Looks
LESSON 07

Start With a Compliment on Choice, Not Looks

THEME 2 · 7 LESSONS

Questions That Open People Up

Ask better, hear better.

Open Questions vs Closed Questions
LESSON 08

Open Questions vs Closed Questions

The Follow-Up Question Habit
LESSON 09

The Follow-Up Question Habit

Ask About Their Story, Not Their Job Title
LESSON 10

Ask About Their Story, Not Their Job Title

Ask About Their Weekend Plans
LESSON 11

Ask About Their Weekend Plans

Ask Their Opinion on Something Light
LESSON 12

Ask Their Opinion on Something Light

Ask About Passions and Hobbies
LESSON 13

Ask About Passions and Hobbies

Questions to Avoid on a First Chat
LESSON 14

Questions to Avoid on a First Chat

THEME 3 · 7 LESSONS

Keep It Flowing

Move from small talk to real talk.

The Ping-Pong Rule of Conversation
LESSON 15

The Ping-Pong Rule of Conversation

Give Back as Much as You Ask
LESSON 16

Give Back as Much as You Ask

Find Common Ground Fast
LESSON 17

Find Common Ground Fast

Use Their Last Words to Continue
LESSON 18

Use Their Last Words to Continue

Share Opinions and Stories Gently
LESSON 19

Share Opinions and Stories Gently

Move From Small Talk to Meaningful Talk
LESSON 20

Move From Small Talk to Meaningful Talk

Add a Little Humour
LESSON 21

Add a Little Humour

THEME 4 · 7 LESSONS

Listen to Connect

The skill that makes people love talking to you.

Listen With the Goal of Understanding
LESSON 22

Listen With the Goal of Understanding

Put the Phone Away Completely
LESSON 23

Put the Phone Away Completely

Nod, Smile and Say Mm-Hm
LESSON 24

Nod, Smile and Say Mm-Hm

Reflect Back What You Heard
LESSON 25

Reflect Back What You Heard

Do Not Plan Your Reply Early
LESSON 26

Do Not Plan Your Reply Early

Let Silence Breathe
LESSON 27

Let Silence Breathe

Remember Details and Bring Them Back
LESSON 28

Remember Details and Bring Them Back

THEME 5 · 6 LESSONS

Handle Tricky Moments

Silence, blanks and awkwardness.

What to Do When the Chat Dies
LESSON 29

What to Do When the Chat Dies

When Your Mind Goes Blank
LESSON 30

When Your Mind Goes Blank

When You Disagree
LESSON 31

When You Disagree

When They Are Shy Too
LESSON 32

When They Are Shy Too

When Someone Talks Too Much
LESSON 33

When Someone Talks Too Much

Recover From a Silly Comment
LESSON 34

Recover From a Silly Comment

THEME 6 · 6 LESSONS

Start and End Gracefully

Entry and exit lines for every situation.

Join a Group Conversation Smoothly
LESSON 35

Join a Group Conversation Smoothly

Start a Chat With a Colleague
LESSON 36

Start a Chat With a Colleague

Start a Chat With a Neighbour
LESSON 37

Start a Chat With a Neighbour

Exit Lines That Never Offend
LESSON 38

Exit Lines That Never Offend

Say Goodbye and Plan to Meet Again
LESSON 39

Say Goodbye and Plan to Meet Again

Your Daily Conversation Practice
LESSON 40

Your Daily Conversation Practice

Ideas in this topic come from

  • The Fine Art of Small Talk (Debra Fine)
  • How to Talk to Anyone (Leil Lowndes)
  • We Need to Talk (Celeste Headlee)
  • Talk (Alison Wood Brooks)
  • How to Win Friends and Influence People (Dale Carnegie)

Tips are written in our own words and are general guidance. The books are suggestions for further reading.

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