LESSON 03 · HOW TO START A CONVERSATION

Ask What Brought Them Here

Thirty-two easy ways to ask what brought them here, a simple question that opens a real story.

Everyone has a reason. Asking invites a story.

28 tipsEasy things to say7-day plan

28 tips that really help

These ideas come from The Fine Art of Small Talk (Debra Fine), How to Talk to Anyone (Leil Lowndes), We Need to Talk (Celeste Headlee), and everyday practice. Pick one tip and try it today.

Photo for the tip: Why this question works
TIP 1

Why this question works

It is about them, easy to answer and has a different answer each time. It shows you are curious, not just polite.

TRY THIS
Ask it.
Photo for the tip: Ask with a smile
TIP 2

Ask with a smile

A warm face makes the question friendly. Do not make it sound like an interview.

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Smile.
Photo for the tip: Choose your wording
TIP 3

Choose your wording

Try, what brought you here today? or how did you end up at this event? Both are friendly.

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Pick one.
Photo for the tip: Add a light reason for asking
TIP 4

Add a light reason for asking

Say, I am new here, so I am curious. This makes it feel natural.

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Add it.
Photo for the tip: Listen to the whole answer
TIP 5

Listen to the whole answer

Do not rush to your next question. Let them finish.

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Listen.
Photo for the tip: Pick a detail to follow
TIP 6

Pick a detail to follow

If they say a friend invited them, ask about the friend. A detail keeps it going.

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Follow it.
Photo for the tip: Ask how they heard about it
TIP 7

Ask how they heard about it

How did you hear about this group? People enjoy telling the story.

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Ask.
Photo for the tip: Ask if it is their first time
TIP 8

Ask if it is their first time

Is it your first time here? It opens talk about experiences.

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Ask.
Photo for the tip: Share your own reason
TIP 9

Share your own reason

After they answer, share yours in one sentence. Balance builds trust.

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Share.
Photo for the tip: React with warmth
TIP 10

React with warmth

Say, oh that sounds lovely, or that is interesting. Reactions show you care.

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React.
Photo for the tip: Use their name once
TIP 11

Use their name once

If you know it, use it once. Names make chats personal.

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Use it.
Photo for the tip: Keep it light
TIP 12

Keep it light

Do not dig into private reasons. Let them share what they like.

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Stay light.
Photo for the tip: Script: asking
TIP 13

Script: asking

What brought you here today? Say it warmly.

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Use it.
Photo for the tip: Script: first time
TIP 14

Script: first time

Is this your first time here, or are you a regular? Say it lightly.

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Use it.
Photo for the tip: Script: how they heard
TIP 15

Script: how they heard

How did you hear about this event? Say it with interest.

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Use it.
Photo for the tip: Script: sharing
TIP 16

Script: sharing

I came because a friend told me it was fun. Say it brightly.

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Use it.
Photo for the tip: Script: closing
TIP 17

Script: closing

Thanks for telling me, that was interesting to hear. Say it sincerely.

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Use it.
Photo for the tip: Mistake: asking in a flat voice
TIP 18

Mistake: asking in a flat voice

A flat tone feels like a test, so warm up your voice.

TRY THIS
Warm up.
Photo for the tip: Mistake: not listening to the answer
TIP 19

Mistake: not listening to the answer

Asking and not listening feels rude, so pay attention.

TRY THIS
Listen.
Photo for the tip: Mistake: turning the chat to yourself too fast
TIP 20

Mistake: turning the chat to yourself too fast

Keep the focus on them for a bit, so follow up.

TRY THIS
Stay with them.
Photo for the tip: Troubleshoot: when they say I do not know
TIP 21

Troubleshoot: when they say I do not know

Smile and say, same here, that is the best kind. Keep it playful.

TRY THIS
Be easy.
Photo for the tip: Troubleshoot: when they say a boring reason
TIP 22

Troubleshoot: when they say a boring reason

Ask a follow-up about what they like about it. Every reason has a story.

TRY THIS
Dig kindly.
Photo for the tip: Troubleshoot: when they ask you the same
TIP 23

Troubleshoot: when they ask you the same

Have your short reason ready. One sentence is plenty.

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Prepare.
Photo for the tip: Troubleshoot: when you forget the question
TIP 24

Troubleshoot: when you forget the question

Say, what brought you here? You only need those words.

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Keep it simple.
Photo for the tip: Troubleshoot: when the answer is sad
TIP 25

Troubleshoot: when the answer is sad

Be gentle, say thank you for sharing and let them lead. Do not push.

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Be kind.
Photo for the tip: Drill: write three versions
TIP 26

Drill: write three versions

Write three ways to ask what brought them here. Pick your favourite.

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Write.
Photo for the tip: Drill: ask three people
TIP 27

Drill: ask three people

Ask the question to three people this week. Note one story.

TRY THIS
Ask.
Photo for the tip: Drill: prepare your own answer
TIP 28

Drill: prepare your own answer

Write a friendly one-sentence reason for why you came. Practise it.

TRY THIS
Write.

Easy things to say

When you are stuck, pick one of these. They work in many everyday friendships.

ASK

“What brought you here today?”

FOLLOW

“How did you hear about it?”

SHARE

“I came because a friend invited me.”

WONDER

“Is it your first time?”

THANK

“Thanks for sharing that.”

CLOSE

“It was lovely to hear.”

Your first week

One small action a day. Each day is only a little bigger than the last.

DAY 1
Smile
DAY 2
Ask the question
DAY 3
Listen
DAY 4
Pick a detail
DAY 5
Ask a follow-up
DAY 6
Share your own reason
DAY 7
Keep it light

Further reading

  • The Fine Art of Small Talk (Debra Fine)
  • How to Talk to Anyone (Leil Lowndes)
  • We Need to Talk (Celeste Headlee)

The tips above are written in our own words and are general guidance. The books are suggestions for further reading.

More lessons in “How to Start a Conversation”

Keep going. Small steps every day make a big change.

← Previous: The Weather, the Venue, the DayNext: The Question That Beats How Are You →

  1. Ten Easy Openers for Any Situation
  2. The Weather, the Venue, the Day
  3. Ask What Brought Them Here
  4. The Question That Beats How Are You
  5. Use Your Surroundings
  6. Share a Small Observation
  7. Start With a Compliment on Choice, Not Looks
  8. Open Questions vs Closed Questions
  9. The Follow-Up Question Habit
  10. Ask About Their Story, Not Their Job Title
  11. Ask About Their Weekend Plans
  12. Ask Their Opinion on Something Light
  13. Ask About Passions and Hobbies
  14. Questions to Avoid on a First Chat
  15. The Ping-Pong Rule of Conversation
  16. Give Back as Much as You Ask
  17. Find Common Ground Fast
  18. Use Their Last Words to Continue
  19. Share Opinions and Stories Gently
  20. Move From Small Talk to Meaningful Talk
  21. Add a Little Humour
  22. Listen With the Goal of Understanding
  23. Put the Phone Away Completely
  24. Nod, Smile and Say Mm-Hm
  25. Reflect Back What You Heard
  26. Do Not Plan Your Reply Early
  27. Let Silence Breathe
  28. Remember Details and Bring Them Back
  29. What to Do When the Chat Dies
  30. When Your Mind Goes Blank
  31. When You Disagree
  32. When They Are Shy Too
  33. When Someone Talks Too Much
  34. Recover From a Silly Comment
  35. Join a Group Conversation Smoothly
  36. Start a Chat With a Colleague
  37. Start a Chat With a Neighbour
  38. Exit Lines That Never Offend
  39. Say Goodbye and Plan to Meet Again
  40. Your Daily Conversation Practice
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