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Sales Skills / Make the First Contact Count / Lesson 38
LESSON 38 · MAKE THE FIRST CONTACT COUNT

Send Me an Email

Practical ways to answer “send me an email”, turning a polite deflection into a conversation that moves forward.

An email request is often a soft maybe. A smart reply keeps the door wide open.

12 tipsEasy things to say7-day plan
Start with tip 1
Jump to the 7-day plan

12 tips that really help

These ideas come from Fanatical Prospecting (Jeb Blount), Cold Calling Techniques (Stephan Schiffman), The Little Red Book of Selling (Jeffrey Gitomer), and everyday practice. The first six help the most. Pick one and try it today.

Photo for the tip: Send me an email can be a kind way to end the call
TIP 1

Send me an email can be a kind way to end the call

It may also be a real preference, so respond with care and curiosity.

TRY THIS
Consider both meanings.
Photo for the tip: Say yes warmly
TIP 2

Say yes warmly

Agreeing happily keeps the tone positive and shows flexibility.

TRY THIS
Practise a friendly yes.
Photo for the tip: Confirm the right address
TIP 3

Confirm the right address

Checking the email address avoids delays and shows professionalism.

TRY THIS
Spell it back to them.
Photo for the tip: Ask what they want the email to cover
TIP 4

Ask what they want the email to cover

This ensures your message answers their real question and not a guess.

TRY THIS
Prepare the question.
Photo for the tip: Ask who should be copied
TIP 5

Ask who should be copied

Knowing others involved helps you reach decision makers.

TRY THIS
Ask politely.
Photo for the tip: Promise a time for the email
TIP 6

Promise a time for the email

Saying you will send it within the hour shows reliability.

TRY THIS
Keep your promise.
Photo for the tip: Keep the email short and clear
TIP 7

Keep the email short and clear

A brief message with one idea and one question is far more likely to be read.

TRY THIS
Use three short paragraphs.
Photo for the tip: Use a subject line that refers to the call
TIP 8

Use a subject line that refers to the call

A line such as as discussed today helps them recognise the email at once.

TRY THIS
Write three options.
Photo for the tip: Suggest a follow-up call
TIP 9

Suggest a follow-up call

Close the email with a simple question about a short chat to discuss it.

TRY THIS
Add a time suggestion.
Photo for the tip: Use their words
TIP 10

Use their words

Quote something they said in the call so the email feels personal.

TRY THIS
Note a phrase during the call.
Photo for the tip: Send a calendar invite if they agreed
TIP 11

Send a calendar invite if they agreed

If they accepted a call, add it to their calendar immediately.

TRY THIS
Attach an invite.
Photo for the tip: Track which emails get replies
TIP 12

Track which emails get replies

Learning what works lets you improve your template.

TRY THIS
Record replies each week.

Easy things to say

When you are stuck, pick one of these. They work in many sales conversations.

AGREE

“Of course, I will send it today.”

ASK

“So I send the right thing, what matters most to you?”

PLAN

“May I follow up Thursday to see if it helped?”

VALUE

“I will keep it to three lines and one link.”

EASY

“You can reply with one word if it is relevant.”

THANKS

“Thanks, I will get it to you shortly.”

Your first week

One small action a day. Each day is only a little bigger than the last.

DAY 1
Write your reply to this phrase
DAY 2
Ask one clarifying question
DAY 3
Send a short, personal email
DAY 4
Include one clear question
DAY 5
Book a follow-up before hanging up
DAY 6
Follow up as promised
DAY 7
Track the replies

Further reading

  • Fanatical Prospecting (Jeb Blount)
  • Cold Calling Techniques (Stephan Schiffman)
  • The Little Red Book of Selling (Jeffrey Gitomer)

The tips above are written in our own words and are general guidance. The books are suggestions for further reading.

← All Make the First Contact Count lessons
Next lesson: Call Me Next Quarter →

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These lessons share general learning and everyday ideas. They are not medical or mental health advice. If you feel very anxious, low or unwell, please talk to a doctor or a qualified professional.

More lessons in “Make the First Contact Count”

Keep going. Small steps every day make a big change.

← Previous: We Already Have a SupplierNext: Call Me Next Quarter →

  1. Why Calls Still Beat Everything
  2. Your 20-Second Opening
  3. The Friendly Interrupt
  4. Open With a Reason, Not a Pitch
  5. Get Past the Gatekeeper Kindly
  6. Leave a Voicemail People Return
  7. What to Do When They Say "Not Interested"
  8. Subject Lines People Open
  9. The Three-Sentence Email
  10. Personalise in One Line
  11. Make One Clear Ask
  12. Follow-Up Emails That Do Not Annoy
  13. The Friendly Breakup Email
  14. Fix the Mistakes That Land You in Spam
  15. A LinkedIn Profile That Attracts Buyers
  16. Connect With a Note, Not a Pitch
  17. Comment Your Way Into a Conversation
  18. Share Posts That Show Expertise
  19. Slide Into Messages Politely
  20. Turn a Like Into a Call
  21. Social Selling in 15 Minutes a Day
  22. Walk Into a Business With Confidence
  23. Your 10-Second First Impression
  24. Handshakes, Smiles and Eye Contact
  25. Start a Chat at an Event
  26. Hand Out Cards the Natural Way
  27. Read the Room Before You Speak
  28. Leave Something Memorable Behind
  29. Ask for a Meeting Without Begging
  30. The 15-Minute Offer
  31. Propose Two Time Options
  32. Confirm Meetings So They Show Up
  33. Reduce No-Shows Politely
  34. Rescue a Stalled Conversation
  35. I Am Busy: What to Say
  36. Just Send Me Information
  37. We Already Have a Supplier
  38. Send Me an Email
  39. Call Me Next Quarter
  40. Stay Friendly and Stay in Touch
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