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Sales Skills / Keep Customers and Win Referrals / Lesson 38
LESSON 38 · KEEP CUSTOMERS AND WIN REFERRALS

Balance Work and Life

Practical ways to balance work and life, because a rested seller is a better seller.

Rest is part of performance. Protect your energy.

10 tipsEasy things to say7-day plan
Start with tip 1
Jump to the 7-day plan

10 tips that really help

These ideas come from The Little Red Book of Selling (Jeffrey Gitomer), Never Eat Alone (Keith Ferrazzi), Raving Fans (Ken Blanchard and Sheldon Bowles), and everyday practice. The first six help the most. Pick one and try it today.

Photo for the tip: Energy sells
TIP 1

Energy sells

Rested people think clearly and treat customers better.

TRY THIS
Protect yours.
Photo for the tip: Protect your sleep
TIP 2

Protect your sleep

It is the foundation of performance.

TRY THIS
Set a bedtime.
Photo for the tip: Move your body daily
TIP 3

Move your body daily

Walking helps mind and mood.

TRY THIS
Try it.
Photo for the tip: Set working hours
TIP 4

Set working hours

Clear boundaries.

TRY THIS
Decide.
Photo for the tip: Plan rest
TIP 5

Plan rest

Schedule it.

TRY THIS
Calendar.
Photo for the tip: Notice burnout signs
TIP 6

Notice burnout signs

Act early.

TRY THIS
Watch.
Photo for the tip: Protect sleep
TIP 7

Protect sleep

Foundation.

TRY THIS
Set a bedtime.
Photo for the tip: Move daily
TIP 8

Move daily

Walk.

TRY THIS
Try.
Photo for the tip: Say no kindly
TIP 9

Say no kindly

Limits.

TRY THIS
Practise.
Photo for the tip: Spend time with loved ones
TIP 10

Spend time with loved ones

Meaning.

TRY THIS
Plan.

Easy things to say

When you are stuck, pick one of these. They work in many sales conversations.

BOUNDARY

“I will reply tomorrow morning.”

PLAN

“I block time for family.”

REST

“I take a full day off weekly.”

CHECK

“Am I tired?”

CARE

“I protect my sleep.”

THANKS

“Thank you.”

Your first week

One small action a day. Each day is only a little bigger than the last.

DAY 1
Set working hours
DAY 2
Plan rest
DAY 3
Protect sleep
DAY 4
Move daily
DAY 5
Say no kindly
DAY 6
Spend time with people you love
DAY 7
Review

Further reading

  • The Little Red Book of Selling (Jeffrey Gitomer)
  • Never Eat Alone (Keith Ferrazzi)
  • Raving Fans (Ken Blanchard and Sheldon Bowles)

The tips above are written in our own words and are general guidance. The books are suggestions for further reading.

← All Keep Customers and Win Referrals lessons
Next lesson: Teach Others What You Know →

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These lessons share general learning and everyday ideas. They are not medical or mental health advice. If you feel very anxious, low or unwell, please talk to a doctor or a qualified professional.

More lessons in “Keep Customers and Win Referrals”

Keep going. Small steps every day make a big change.

← Previous: Protect Your ReputationNext: Teach Others What You Know →

  1. Why Most Sales Are Lost in the Follow-Up
  2. Follow Up Within 24 Hours
  3. The Five-Touch Follow-Up Plan
  4. Give Value in Every Message
  5. Use Phone, Email and Messages Together
  6. Say "I Am Checking In" Better
  7. Follow Up With a Helpful Link or Idea
  8. Under-Promise, Over-Deliver
  9. Respond Faster Than Expected
  10. Surprise Them With a Small Gift
  11. Remember Birthdays and Milestones
  12. Handwritten Notes Still Win
  13. Make Onboarding Easy
  14. Fix Problems Before They Notice
  15. Listen First, Fix Second
  16. Say Sorry Without Excuses
  17. Offer a Solution, Not a Speech
  18. Follow Up After the Fix
  19. Learn From Every Complaint
  20. Turn a Bad Review Into a Good Story
  21. Know When to Escalate
  22. Review Accounts Every Quarter
  23. Ask "What Else Could Help?"
  24. The Gentle Upsell
  25. Cross-Sell With Care
  26. Find the Next Department or Branch
  27. Renewals Without Panic
  28. Celebrate Customer Anniversaries
  29. Ask at the Moment of Joy
  30. A Simple Referral Script
  31. Give Customers an Easy Way to Share
  32. Thank Referrers Beautifully
  33. Referral Partnerships
  34. Collect Reviews the Right Way
  35. Build a Personal Brand
  36. Keep Learning Every Year
  37. Protect Your Reputation
  38. Balance Work and Life
  39. Teach Others What You Know
  40. Your Ten-Year Selling Plan
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