LESSON 17 · THE CONFIDENT SELLER
Stand Like Someone Worth Hearing
Forty body-language habits that make you look and feel like someone worth listening to.
People read your body before they hear your words. Stand and sit like you belong there.
27 tipsEasy things to say7-day plan
27 tips that really help
These ideas come from The Psychology of Selling (Brian Tracy), Secrets of Closing the Sale (Zig Ziglar), To Sell Is Human (Daniel Pink), and everyday practice. The first six help the most. Pick one and try it today.
TIP 1
First impressions form fast
Studies by Janine Willis and Alexander Todorov found people judge faces in a tenth of a second. Posture and presence add to it.
TRY THIS
Pause at the door and stand tall before entering.
TIP 2
Plant both feet
Standing on both feet looks steady. Shifting from foot to foot looks nervous.
TRY THIS
Stand with feet hip-width apart.
TIP 3
Lift your chest gently
An open chest signals ease. Do not puff it up, just lift.
TRY THIS
Imagine a string pulling the crown of your head.
TIP 4
Keep your chin level
A level chin shows calm. A tilted one can look unsure.
TRY THIS
Check your chin in a mirror.
TIP 5
Uncross your arms
Crossed arms can look closed, even when you are only cold.
TRY THIS
Rest your hands loosely at your sides or on the table.
TIP 6
Use open gestures
Palms slightly up feel welcoming.
TRY THIS
Use one open-hand gesture today.
TIP 7
Stop fidgeting
Clicking pens and tapping feet distract.
TRY THIS
Put the pen down while listening.
TIP 8
Do not touch your face too much
TRY THIS
Notice how often you do it.
TIP 9
Lean in a little
A slight lean shows interest.
TRY THIS
Lean forward slightly when they speak.
TIP 10
Mirror gently
People like similar posture. Do not copy exactly.
TRY THIS
Match their energy level, not their moves.
TIP 11
Shake hands well
Firm, warm, two or three pumps.
TRY THIS
Practise with a friend.
TIP 12
Look at their eyes
Warm eye contact builds trust.
TRY THIS
Hold eye contact three seconds at a time.
TIP 13
Smile naturally
A real smile uses the eyes too.
TRY THIS
Think of something pleasant before you smile.
TIP 14
Nod when they speak
Small nods say, “I follow.”
TRY THIS
Nod gently twice in your next chat.
TIP 15
Tilt your head slightly
A little tilt shows listening.
TIP 16
Face the person
Point your torso toward them.
TRY THIS
Turn your body fully to the speaker.
TIP 17
Sit at the right angle
A corner angle feels friendlier than directly across.
TRY THIS
Choose a seat at ninety degrees if you can.
TIP 18
Keep a respectful distance
Too close feels invasive. Too far feels cold.
TRY THIS
Stand about an arm and a half away.
TIP 19
Take up space calmly
TRY THIS
Sit with a balanced posture.
TIP 20
Pause before speaking
A beat of calm looks confident.
TRY THIS
Count one before you answer.
TIP 21
Use your voice with your body
A relaxed body gives a warmer voice.
TRY THIS
Relax your jaw before you speak.
TIP 22
Notice their body language
Respond to signs of discomfort.
TRY THIS
Watch for crossed arms or fidgeting.
TIP 23
Adapt to culture
Gestures differ around the world.
TRY THIS
Learn one rule for a country you serve.
TIP 24
Video calls: sit tall
Frame your head and shoulders and look at the camera.
TRY THIS
Raise your screen to eye level.
TIP 25
Video calls: use small gestures
Keep movement inside the frame.
TRY THIS
Let your hands show at chest level.
TIP 26
Practise on camera
You will see habits you cannot feel.
TRY THIS
Record a two-minute talk.
TIP 27
Keep what works
Choose two habits and make them yours.
TRY THIS
Write your top two.
Easy things to say
When you are stuck, pick one of these. They work in many sales conversations.
GREET
“Good to meet you. I am Sam.”
INVITE
“Please, tell me what matters to you.”
STEADY
“Let me show you how it works.”
WARM
“I appreciate you coming in.”
CLOSE
“It was great to meet you.”
Your first week
One small action a day. Each day is only a little bigger than the last.
DAY 1
Check your posture at your desk
DAY 2
Practise a handshake
DAY 3
Stand tall for a meeting
DAY 5
Record your body language
DAY 7
Ask a friend for feedback
Further reading
- The Psychology of Selling (Brian Tracy)
- Secrets of Closing the Sale (Zig Ziglar)
- To Sell Is Human (Daniel Pink)
The tips above are written in our own words and are general guidance. The books are suggestions for further reading.
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Start freeThese lessons share general learning and everyday ideas. They are not medical or mental health advice. If you feel very anxious, low or unwell, please talk to a doctor or a qualified professional.