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Lesson 15 — Starting Conversations with Customers

Work & Business · Free lesson

In this lesson, you’ll practice starting conversations with customers in a real-world situation. Notice the other person’s body language, begin with a friendly and relevant observation or question, and give them room to respond.

Watch the scenario

Video coming soon. Add your video using Elementor when it is ready.

Example conversation

You: Hi, I’m glad we got a chance to meet. What kind of projects are you working on?
Other person: I’m currently working on a new client project.
You: That sounds interesting. What’s the most exciting part?

Key tips

  • Choose an appropriate moment to speak.
  • Smile and keep a friendly, natural tone.
  • Ask one open-ended follow-up question.
  • Respect boundaries and disengage politely when someone seems uninterested.

Audio practice

Audio coming soon. Add an audio player in Elementor.

Practice challenge

Try one appropriate opening question related to starting conversations with customers. Reflect on what felt comfortable and what you could improve.

Self-check quiz

Question: What should you do when someone replies very briefly and looks away?

Answer: Respect their space and end the conversation politely.

← Browse All 40 Lessons

More lessons in “Starting Conversations”

Keep going. Small steps every day make a big change.

← Previous: Business Networking EventsNext: Professional Introductions →

  1. Overcoming Shyness
  2. Approaching Someone Naturally
  3. The First 10 Seconds
  4. 10 Easy Opening Lines
  5. Eye Contact & Body Language
  6. Asking Good Questions
  7. Keeping a Conversation Going
  8. Active Listening
  9. Handling Awkward Silence
  10. Ending a Conversation Politely
  11. Meeting a New Coworker
  12. Talking to Your Manager
  13. Small Talk Before Meetings
  14. Business Networking Events
  15. Starting Conversations with Customers
  16. Professional Introductions
  17. Following Up After Meeting Someone
  18. Starting Conversations at the Gym
  19. Giving Respectful Compliments
  20. Talking About Workouts
  21. Meeting People at Sports Clubs
  22. Respecting Personal Space
  23. From Gym Acquaintance to Friend
  24. Starting Conversations at Parties
  25. Joining a Group Conversation
  26. Introducing Yourself at Events
  27. Talking to Friends of Friends
  28. Finding Common Interests
  29. Moving Beyond Small Talk
  30. Exchanging Contact Information
  31. Conversations at Coffee Shops
  32. Talking at Stores & Bookshops
  33. Meeting Your Neighbours
  34. Talking While Waiting in Line
  35. Talking to Someone You Find Attractive
  36. First Messages on Dating Apps
  37. Talking Across Cultures
  38. Overcoming Language Barriers
  39. Handling Rejection Respectfully
  40. Turning Introductions into Friendships
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