LESSON 03 · CONFIDENCE AT WORK

Handle the Question You Fear

Thirty-two easy ways to handle the question you fear most, so a hard question becomes a chance to shine.

Every interview has a hard question. Plan it and it loses its sting.

40 tipsEasy things to say7-day plan

40 tips that really help

These ideas come from Lean In (Sheryl Sandberg), The Confidence Code (Katty Kay and Claire Shipman), Never Split the Difference (Chris Voss), and everyday practice. Pick one tip and try it today.

Photo for the tip: Handle the question you fear
TIP 1

Handle the question you fear

Everyone has one question they dread: a gap in their CV, a weakness, a failure, a salary question. Preparing a calm, honest answer in advance turns dread into a short, steady reply. The goal is not to hide the topic; it is to address it briefly and move on to the positive.

TRY THIS
Write down your most feared question and draft a three-sentence answer.
Photo for the tip: Name the fear
TIP 2

Name the fear

Which question?

TRY THIS
Write it.
Photo for the tip: Ask why it scares you
TIP 3

Ask why it scares you

What are you afraid they’ll think?

TRY THIS
Reflect.
Photo for the tip: Find the true story
TIP 4

Find the true story

What actually happened?

TRY THIS
Write facts.
Photo for the tip: Take responsibility
TIP 5

Take responsibility

If relevant.

TRY THIS
Say “I”.
Photo for the tip: Show what you learned
TIP 6

Show what you learned

Growth.

TRY THIS
Add.
Photo for the tip: Pivot to now
TIP 7

Pivot to now

Strengths today.

TRY THIS
Add.
Photo for the tip: Keep it short
TIP 8

Keep it short

Three sentences.

TRY THIS
Trim.
Photo for the tip: Keep it calm
TIP 9

Keep it calm

Steady voice.

TRY THIS
Practise.
Photo for the tip: Practise aloud
TIP 10

Practise aloud

Many times.

TRY THIS
Say it.
Photo for the tip: Practise with a friend
TIP 11

Practise with a friend

Feedback.

TRY THIS
Ask.
Photo for the tip: Avoid blaming others
TIP 12

Avoid blaming others

Own it.

TRY THIS
Rephrase.
Photo for the tip: Avoid over-explaining
TIP 13

Avoid over-explaining

Brief.

TRY THIS
Trim.
Photo for the tip: Avoid apologising too much
TIP 14

Avoid apologising too much

Once.

TRY THIS
Edit.
Photo for the tip: Scene: a gap in your CV
TIP 15

Scene: a gap in your CV

“I took time for X; I returned with Y.”

TRY THIS
Write.
Photo for the tip: Scene: being fired
TIP 16

Scene: being fired

“It wasn’t a fit; here is what I learned.”

TRY THIS
Write.
Photo for the tip: Scene: a weakness
TIP 17

Scene: a weakness

Real, minor, with a fix.

TRY THIS
Write.
Photo for the tip: Scene: a failure
TIP 18

Scene: a failure

Story 3.

TRY THIS
Write.
Photo for the tip: Scene: low grades
TIP 19

Scene: low grades

“I learned my study approach; since then…”

TRY THIS
Write.
Photo for the tip: Scene: salary expectations
TIP 20

Scene: salary expectations

Research and give a range.

TRY THIS
Prepare.
Photo for the tip: Scene: why leaving your job
TIP 21

Scene: why leaving your job

Positive reasons.

TRY THIS
Write.
Photo for the tip: Scene: why this company
TIP 22

Scene: why this company

Specific reasons.

TRY THIS
Research.
Photo for the tip: Scene: where in five years
TIP 23

Scene: where in five years

Realistic growth.

TRY THIS
Write.
Photo for the tip: Scene: a conflict with a boss
TIP 24

Scene: a conflict with a boss

Neutral and learning-focused.

TRY THIS
Write.
Photo for the tip: Scene: overqualified
TIP 25

Scene: overqualified

“I’m excited to contribute and grow.”

TRY THIS
Write.
Photo for the tip: Scene: underqualified
TIP 26

Scene: underqualified

“I learn fast; here is proof.”

TRY THIS
Write.
Photo for the tip: Scene: age questions
TIP 27

Scene: age questions

Focus on skills.

TRY THIS
Redirect.
Photo for the tip: Scene: personal questions
TIP 28

Scene: personal questions

“I’d prefer to focus on the role.”

TRY THIS
Redirect.
Photo for the tip: Use the pause
TIP 29

Use the pause

“That’s a good question.”

TRY THIS
Take a breath.
Photo for the tip: Use the bridge
TIP 30

Use the bridge

“What I’d like to add is…”

TRY THIS
Practise.
Photo for the tip: Use the positive end
TIP 31

Use the positive end

Finish on strengths.

TRY THIS
Plan.
Photo for the tip: Use the short version
TIP 32

Use the short version

If unsure, be brief.

TRY THIS
Practise.
Photo for the tip: Use notes
TIP 33

Use notes

Allowed in some interviews.

TRY THIS
Bring cue cards.
Photo for the tip: Know your rights
TIP 34

Know your rights

Some questions are not allowed.

TRY THIS
Check local rules.
Photo for the tip: Stay kind to yourself
TIP 35

Stay kind to yourself

Everyone has one.

TRY THIS
Smile.
Photo for the tip: Reflect afterwards
TIP 36

Reflect afterwards

What worked?

TRY THIS
Note.
Photo for the tip: Be patient
TIP 37

Be patient

It gets easier.

TRY THIS
Keep going.
Photo for the tip: Seek help
TIP 38

Seek help

Coaching.

TRY THIS
Consider it.
Photo for the tip: Celebrate
TIP 39

Celebrate

You faced it.

TRY THIS
Mark it.
Photo for the tip: Close with calm
TIP 40

Close with calm

Say, “I can answer it.”

TRY THIS
Write it.

Easy things to say

When you are stuck, pick one of these. They work in many everyday situations.

PAUSE

“That is a good question, let me think.”

HONEST

“I made a mistake early in my career.”

LEARN

“Here is what I learned.”

PLAN

“Today I do this differently.”

TURN

“What I would bring to this role is…”

CLOSE

“I hope that answers your question.”

Your first week

One small action a day. Each day is only a little bigger than the last.

DAY 1
Name your fear question
DAY 2
Write an honest answer
DAY 3
Add what you learned
DAY 4
Turn it to the future
DAY 5
Keep it short
DAY 6
Practise aloud
DAY 7
Stay calm on the day

Further reading

  • Lean In (Sheryl Sandberg)
  • The Confidence Code (Katty Kay and Claire Shipman)
  • Never Split the Difference (Chris Voss)

The tips above are written in our own words and are general guidance. The books are suggestions for further reading.

More lessons in “Confidence at Work”

Keep going. Small steps every day make a big change.

← Previous: Answer "Tell Me About Yourself" WellNext: Ask Great Questions Back →

  1. Prepare Your Three Stories
  2. Answer "Tell Me About Yourself" Well
  3. Handle the Question You Fear
  4. Ask Great Questions Back
  5. Talk About Your Strengths Without Bragging
  6. Recover From a Bad Answer
  7. Follow Up With a Winning Note
  8. Speak in the First Ten Minutes
  9. Prepare One Point Before Every Meeting
  10. Disagree With a Colleague Kindly
  11. Handle Being Interrupted
  12. Share Credit and Claim Yours
  13. Speak Up in a Big Group
  14. Look Confident in Video Meetings
  15. Ask for Feedback Regularly
  16. Receive Criticism Without Crumbling
  17. Ask for a Raise With Evidence
  18. Share Ideas Without Fear
  19. Say No to Extra Work Politely
  20. Report Problems Early
  21. Show Your Value Every Month
  22. Introduce Yourself in a New Team
  23. Make Friends at Work
  24. Ask for Help Without Shame
  25. Handle a Difficult Colleague
  26. Stop Being the Office Pushover
  27. Celebrate Others and Be Celebrated
  28. Build Your Reputation Quietly
  29. Take on a Stretch Project
  30. Overcome Impostor Syndrome
  31. Lead Without a Title
  32. Give Your First Presentation
  33. Mentor Someone Newer
  34. Handle a Mistake at Work
  35. Set a Career Goal You Believe In
  36. Learn One New Skill Every Quarter
  37. Network Without Feeling Fake
  38. Say Yes to Opportunities That Scare You
  39. Protect Your Energy and Balance
  40. Your Confidence at Work Plan
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