LESSON 01 · CONFIDENCE AT WORK

Prepare Your Three Stories

Thirty-two easy ways to prepare your three stories, so you can answer almost any interview question with confidence.

Three good stories answer most questions. Prepare them once, use them often.

40 tipsEasy things to say7-day plan

40 tips that really help

These ideas come from Lean In (Sheryl Sandberg), The Confidence Code (Katty Kay and Claire Shipman), Never Split the Difference (Chris Voss), and everyday practice. Pick one tip and try it today.

Photo for the tip: Prepare your three stories
TIP 1

Prepare your three stories

Most interview questions can be answered with a small set of true stories. Prepare three: one about solving a problem, one about working with others and one about learning from a mistake. Each story needs a situation, your action and the result. The STAR method (situation, task, action, result) is a widely used structure.

TRY THIS
Write three short stories from your work or life, each in four lines.
Photo for the tip: Story 1: a problem you solved
TIP 2

Story 1: a problem you solved

Pick something with a clear result.

TRY THIS
Write it.
Photo for the tip: Story 2: a time you worked with others
TIP 3

Story 2: a time you worked with others

Show teamwork.

TRY THIS
Write it.
Photo for the tip: Story 3: a mistake you learned from
TIP 4

Story 3: a mistake you learned from

Show growth.

TRY THIS
Write it.
Photo for the tip: Use the STAR frame
TIP 5

Use the STAR frame

Situation, Task, Action, Result.

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Label each part.
Photo for the tip: Keep each under two minutes
TIP 6

Keep each under two minutes

Time yourself.

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Use a timer.
Photo for the tip: Include numbers
TIP 7

Include numbers

“Cut time by 20%.”

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Add one.
Photo for the tip: Use "I" for your actions
TIP 8

Use "I" for your actions

And “we” for team.

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Check.
Photo for the tip: End with the result
TIP 9

End with the result

And what you learned.

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Add it.
Photo for the tip: Be honest
TIP 10

Be honest

Never invent.

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Stay true.
Photo for the tip: Choose recent stories
TIP 11

Choose recent stories

Last few years.

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Select.
Photo for the tip: Choose varied stories
TIP 12

Choose varied stories

Different skills.

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Check.
Photo for the tip: Match to the job
TIP 13

Match to the job

Read the advert.

TRY THIS
Underline skills.
Photo for the tip: Practise aloud
TIP 14

Practise aloud

Not just in your head.

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Say them.
Photo for the tip: Practise with a friend
TIP 15

Practise with a friend

Feedback.

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Ask.
Photo for the tip: Write cue words
TIP 16

Write cue words

Not full scripts.

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Make cards.
Photo for the tip: Adapt on the day
TIP 17

Adapt on the day

Fit the question.

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Stay flexible.
Photo for the tip: Scene: "Tell me about a challenge"
TIP 18

Scene: "Tell me about a challenge"

Use story 1.

TRY THIS
Rehearse.
Photo for the tip: Scene: "Tell me about teamwork"
TIP 19

Scene: "Tell me about teamwork"

Use story 2.

TRY THIS
Rehearse.
Photo for the tip: Scene: "Tell me about a failure"
TIP 20

Scene: "Tell me about a failure"

Use story 3.

TRY THIS
Rehearse.
Photo for the tip: Scene: "Tell me about leadership"
TIP 21

Scene: "Tell me about leadership"

Adapt story 2.

TRY THIS
Rehearse.
Photo for the tip: Scene: "Tell me about a conflict"
TIP 22

Scene: "Tell me about a conflict"

Adapt story 2 or 3.

TRY THIS
Rehearse.
Photo for the tip: Scene: "Tell me about pressure"
TIP 23

Scene: "Tell me about pressure"

Adapt story 1.

TRY THIS
Rehearse.
Photo for the tip: Scene: "Tell me about a time you were wrong"
TIP 24

Scene: "Tell me about a time you were wrong"

Use story 3.

TRY THIS
Rehearse.
Photo for the tip: Scene: "Tell me about a proud moment"
TIP 25

Scene: "Tell me about a proud moment"

Use story 1.

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Rehearse.
Photo for the tip: Scene: no work experience
TIP 26

Scene: no work experience

Use study, volunteering, sport.

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Choose.
Photo for the tip: Scene: a career change
TIP 27

Scene: a career change

Use transferable skills.

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List.
Photo for the tip: Scene: a gap in your CV
TIP 28

Scene: a gap in your CV

Be calm and brief.

TRY THIS
Prepare a line.
Photo for the tip: Scene: a panel interview
TIP 29

Scene: a panel interview

Look at each person.

TRY THIS
Practise.
Photo for the tip: Scene: a video interview
TIP 30

Scene: a video interview

Look at the camera.

TRY THIS
Test it.
Photo for the tip: Calm your nerves
TIP 31

Calm your nerves

Breathe out slowly.

TRY THIS
Practise.
Photo for the tip: Prepare questions for them
TIP 32

Prepare questions for them

Show interest.

TRY THIS
Write three.
Photo for the tip: Research the company
TIP 33

Research the company

Read their site and news.

TRY THIS
Spend 30 minutes.
Photo for the tip: Know the role
TIP 34

Know the role

Re-read the job description.

TRY THIS
Highlight.
Photo for the tip: Plan your outfit
TIP 35

Plan your outfit

Comfortable and tidy.

TRY THIS
Lay it out.
Photo for the tip: Plan your route
TIP 36

Plan your route

Arrive early.

TRY THIS
Check times.
Photo for the tip: Sleep well
TIP 37

Sleep well

The night before.

TRY THIS
Go to bed early.
Photo for the tip: Be kind to yourself
TIP 38

Be kind to yourself

Interviews are a skill.

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Smile.
Photo for the tip: Be patient
TIP 39

Be patient

It takes practice.

TRY THIS
Keep going.
Photo for the tip: Close with readiness
TIP 40

Close with readiness

Say, “I have stories to tell.”

TRY THIS
Write it.

Easy things to say

When you are stuck, pick one of these. They work in many everyday situations.

OPEN

“Let me give you an example.”

SITUATION

“At my last job, we faced a tight deadline.”

ACTION

“I made a plan and shared the work.”

RESULT

“We finished on time and the client was happy.”

LEARN

“It taught me to plan early.”

CLOSE

“That is how I like to work.”

Your first week

One small action a day. Each day is only a little bigger than the last.

DAY 1
Pick three stories
DAY 2
Use the STAR steps
DAY 3
Add numbers
DAY 4
Keep each to two minutes
DAY 5
Practise aloud
DAY 6
Match to the job
DAY 7
Update often

Further reading

  • Lean In (Sheryl Sandberg)
  • The Confidence Code (Katty Kay and Claire Shipman)
  • Never Split the Difference (Chris Voss)

The tips above are written in our own words and are general guidance. The books are suggestions for further reading.

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These lessons share general learning and everyday ideas. They are not medical or mental health advice. If you feel very anxious, low or unwell, please talk to a doctor or a qualified professional.

More lessons in “Confidence at Work”

Keep going. Small steps every day make a big change.

Next: Answer "Tell Me About Yourself" Well →

  1. Prepare Your Three Stories
  2. Answer "Tell Me About Yourself" Well
  3. Handle the Question You Fear
  4. Ask Great Questions Back
  5. Talk About Your Strengths Without Bragging
  6. Recover From a Bad Answer
  7. Follow Up With a Winning Note
  8. Speak in the First Ten Minutes
  9. Prepare One Point Before Every Meeting
  10. Disagree With a Colleague Kindly
  11. Handle Being Interrupted
  12. Share Credit and Claim Yours
  13. Speak Up in a Big Group
  14. Look Confident in Video Meetings
  15. Ask for Feedback Regularly
  16. Receive Criticism Without Crumbling
  17. Ask for a Raise With Evidence
  18. Share Ideas Without Fear
  19. Say No to Extra Work Politely
  20. Report Problems Early
  21. Show Your Value Every Month
  22. Introduce Yourself in a New Team
  23. Make Friends at Work
  24. Ask for Help Without Shame
  25. Handle a Difficult Colleague
  26. Stop Being the Office Pushover
  27. Celebrate Others and Be Celebrated
  28. Build Your Reputation Quietly
  29. Take on a Stretch Project
  30. Overcome Impostor Syndrome
  31. Lead Without a Title
  32. Give Your First Presentation
  33. Mentor Someone Newer
  34. Handle a Mistake at Work
  35. Set a Career Goal You Believe In
  36. Learn One New Skill Every Quarter
  37. Network Without Feeling Fake
  38. Say Yes to Opportunities That Scare You
  39. Protect Your Energy and Balance
  40. Your Confidence at Work Plan
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