LESSON 11 · CONFIDENCE AT WORK

Handle Being Interrupted

Thirty-two easy ways to handle being interrupted at work, so you finish your point and keep respect.

You may finish your sentence. Say it calmly and keep going.

40 tipsEasy things to say7-day plan

40 tips that really help

These ideas come from Lean In (Sheryl Sandberg), The Confidence Code (Katty Kay and Claire Shipman), Never Split the Difference (Chris Voss), and everyday practice. Pick one tip and try it today.

Photo for the tip: Handle being interrupted
TIP 1

Handle being interrupted

Being cut off at work can knock your confidence, but how you respond sets the tone. A calm, brief line to reclaim your turn, said without heat, usually works. Research by Kieran Snyder and others on workplace interruptions suggests it happens often, so having a plan helps.

TRY THIS
Memorise: “I’d like to finish my point; then I’ll hear yours.”
Photo for the tip: Stay calm
TIP 2

Stay calm

Breathe.

TRY THIS
Exhale.
Photo for the tip: Keep your voice steady
TIP 3

Keep your voice steady

Don’t rush.

TRY THIS
Slow.
Photo for the tip: Use their name
TIP 4

Use their name

“Sam, one moment.”

TRY THIS
Say it.
Photo for the tip: Use a hand signal
TIP 5

Use a hand signal

Gentle stop.

TRY THIS
Try.
Photo for the tip: Say "Let me finish"
TIP 6

Say "Let me finish"

Polite.

TRY THIS
Practise.
Photo for the tip: Say "I'll come to you"
TIP 7

Say "I'll come to you"

Promise.

TRY THIS
Practise.
Photo for the tip: Say "As I was saying"
TIP 8

Say "As I was saying"

Return.

TRY THIS
Practise.
Photo for the tip: Say "Hold that thought"
TIP 9

Say "Hold that thought"

Friendly.

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Practise.
Photo for the tip: Say "I'd like to complete"
TIP 10

Say "I'd like to complete"

Formal.

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Practise.
Photo for the tip: Keep going
TIP 11

Keep going

If they stop.

TRY THIS
Continue.
Photo for the tip: Thank them
TIP 12

Thank them

For waiting.

TRY THIS
Say it.
Photo for the tip: Invite their point
TIP 13

Invite their point

After finishing.

TRY THIS
Ask.
Photo for the tip: Avoid shouting
TIP 14

Avoid shouting

Never.

TRY THIS
Stay low.
Photo for the tip: Avoid giving up
TIP 15

Avoid giving up

Don’t go silent.

TRY THIS
Hold.
Photo for the tip: Avoid apologising
TIP 16

Avoid apologising

Skip sorry.

TRY THIS
Remove.
Photo for the tip: Avoid scoring points
TIP 17

Avoid scoring points

Stay professional.

TRY THIS
Relax.
Photo for the tip: Ask the chair
TIP 18

Ask the chair

For help.

TRY THIS
Request.
Photo for the tip: Set meeting norms
TIP 19

Set meeting norms

One speaker at a time.

TRY THIS
Suggest.
Photo for the tip: Scene: a loud colleague
TIP 20

Scene: a loud colleague

Calm repeat.

TRY THIS
Practise.
Photo for the tip: Scene: your boss
TIP 21

Scene: your boss

“May I finish this thought?”

TRY THIS
Practise.
Photo for the tip: Scene: a client
TIP 22

Scene: a client

“Let me complete, then your questions.”

TRY THIS
Practise.
Photo for the tip: Scene: a video call
TIP 23

Scene: a video call

Use chat or raise hand.

TRY THIS
Practise.
Photo for the tip: Scene: a group chat
TIP 24

Scene: a group chat

Quote your message.

TRY THIS
Post.
Photo for the tip: Scene: a phone call
TIP 25

Scene: a phone call

Pause, then continue.

TRY THIS
Practise.
Photo for the tip: Scene: a pattern
TIP 26

Scene: a pattern

Speak privately.

TRY THIS
Plan.
Photo for the tip: Scene: a bias suspicion
TIP 27

Scene: a bias suspicion

Document and raise.

TRY THIS
Plan.
Photo for the tip: Scene: a friend
TIP 28

Scene: a friend

Gentle, honest.

TRY THIS
Say it.
Photo for the tip: Scene: a family member
TIP 29

Scene: a family member

Warm limit.

TRY THIS
Say it.
Photo for the tip: Scene: you interrupt
TIP 30

Scene: you interrupt

Notice and apologise.

TRY THIS
Own it.
Photo for the tip: Support others
TIP 31

Support others

“Let her finish.”

TRY THIS
Say it.
Photo for the tip: Amplify colleagues
TIP 32

Amplify colleagues

Credit their points.

TRY THIS
Do it.
Photo for the tip: Practise
TIP 33

Practise

With a friend.

TRY THIS
Role-play.
Photo for the tip: Record yourself
TIP 34

Record yourself

Pace and volume.

TRY THIS
Listen.
Photo for the tip: Use structure
TIP 35

Use structure

“Three points.”

TRY THIS
Say it.
Photo for the tip: Use firm tone
TIP 36

Use firm tone

Lower.

TRY THIS
Practise.
Photo for the tip: Be patient
TIP 37

Be patient

Skill grows.

TRY THIS
Keep going.
Photo for the tip: Seek help
TIP 38

Seek help

Coaching.

TRY THIS
Consider it.
Photo for the tip: Celebrate
TIP 39

Celebrate

You held your turn.

TRY THIS
Mark it.
Photo for the tip: Close with calm
TIP 40

Close with calm

Say, “My voice deserves its turn.”

TRY THIS
Write it.

Easy things to say

When you are stuck, pick one of these. They work in many everyday situations.

PAUSE

“One moment, let me finish.”

RETURN

“As I was saying…”

OFFER

“I would love your thoughts next.”

NAME

“I noticed we are cutting in on each other.”

THANK

“Thanks for waiting.”

CLOSE

“I appreciate you hearing my point.”

Your first week

One small action a day. Each day is only a little bigger than the last.

DAY 1
Stay calm
DAY 2
Use a pause phrase
DAY 3
Keep going
DAY 4
Offer a turn
DAY 5
Bring in the chair
DAY 6
Talk privately
DAY 7
Thank them

Further reading

  • Lean In (Sheryl Sandberg)
  • The Confidence Code (Katty Kay and Claire Shipman)
  • Never Split the Difference (Chris Voss)

The tips above are written in our own words and are general guidance. The books are suggestions for further reading.

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