Confidence / Lesson 05
LESSON 05 · CONFIDENCE

The Quiet Power of Eye Contact

Twenty kind ways to use your eyes, from warm hellos and gentle looking to comfortable breaks, so eye contact feels natural.

A look is a gift. Warm eyes make a warm talk.

20 tipsEasy things to say7-day plan

20 tips that really help

These ideas come from Mindset (Carol Dweck), Self-Compassion (Kristin Neff), Chatter (Ethan Kross), and everyday practice. Pick one tip and try it today.

Photo for the tip: See eye contact as a gift
TIP 1

See eye contact as a gift

Eye contact can feel scary, but it helps to think of it as a gift. When you look at someone, you are saying, You matter, and I am listening. You are not staring them down. You are giving them your attention.

TRY THIS
Today, give three people a warm look as you say a few words to them. Think of it as a small gift. Notice how they respond.
Listen to the full explanation 3 min · American English
Photo for the tip: Notice the colour of their eyes
TIP 2

Notice the colour of their eyes

Here is an easy trick for starting eye contact. When you meet someone, silently notice the colour of their eyes. It gives your mind a clear and simple job. You will find that you hold the look for just the right time.

TRY THIS
For the next three days, notice the eye colour of every person you say hello to. Do not tell anyone, just do it. Count how many different colours you saw.
Listen to the full explanation 2 min · American English
Photo for the tip: Look more when you listen
TIP 3

Look more when you listen

Most people find it easier to look at someone while they listen than while they speak. Use that to your advantage. When the other person talks, keep your eyes on their face with a gentle look and a nod.

TRY THIS
In your next conversation, make it your goal to look at the other person for most of the time they are talking. Look away softly when you answer.
Listen to the full explanation 3 min · American English
Photo for the tip: Look away to think, then come back
TIP 4

Look away to think, then come back

It is perfectly natural to look away when you search for a word or an idea. Look up or to the side for a moment, then return your eyes to the person.

TRY THIS
In your next conversation, look away for a moment when you need to think. Then look back and speak. Notice that it feels natural and polite.
Listen to the full explanation 3 min · American English
Photo for the tip: Try the soft triangle
TIP 5

Try the soft triangle

If looking into both eyes feels too strong, try the soft triangle. Let your gaze move slowly between one eye, the other eye and the mouth, then back. Move slowly and gently, as if your eyes are resting.

TRY THIS
Try the soft triangle with a friend or family member today. Keep the movements slow and small. Ask them later how it felt, if you like.
Listen to the full explanation 3 min · American English
Photo for the tip: Let your eyes smile too
TIP 6

Let your eyes smile too

A real smile uses the eyes as well as the mouth. The skin around your eyes crinkles, and your whole face looks warm. To find it, think of someone you like and let your face react.

TRY THIS
Look in a mirror and think of someone you love. Notice what your eyes do. Then try to bring that feeling into your next hello.
Listen to the full explanation 3 min · American English
Photo for the tip: Greet people with a look first
TIP 7

Greet people with a look first

A hello is stronger when your eyes arrive first. Look at the person, then say hello, then smile. It takes only a second, and it makes the greeting feel genuine. You are saying, I see you, before you say anything else.

TRY THIS
For one week, make your first look a habit. Look, then speak, with every hello and thank you. Try it with shop staff, neighbours and family.
Listen to the full explanation 2 min · American English
Photo for the tip: Look at the camera now and then
TIP 8

Look at the camera now and then

On a video call, we often look at the other person’s face on the screen. The trouble is that it seems as if we are looking down.

TRY THIS
On your next video call, try looking at the camera when you say hello and goodbye. Add a few looks in the middle.
Listen to the full explanation 2 min · American English
Photo for the tip: Share the look around a group
TIP 9

Share the look around a group

In a group, it is easy to look only at the person who is talking, or only at the person you know best. Try to share your eyes around the circle.

TRY THIS
At your next meal or meeting, make sure that every person has had at least one friendly look from you. Pay special attention to the quietest person.
Listen to the full explanation 2 min · American English
Photo for the tip: Use the bridge of the nose when you need a rest
TIP 10

Use the bridge of the nose when you need a rest

If looking directly into someone’s eyes feels too much, look at the bridge of their nose, between the eyes, or at their eyebrows. From a little way away, it looks almost the same as eye contact.

TRY THIS
Try the bridge-of-the-nose look in a casual chat today. Ask a friend whether they can tell the difference. Use it in tense moments.
Listen to the full explanation 3 min · American English
Photo for the tip: Respect that everyone looks differently
TIP 11

Respect that everyone looks differently

Not everyone likes or uses eye contact in the same way. Some people are shy. Some have conditions that make it hard. In some cultures, long eye contact can feel rude or too strong.

TRY THIS
In your next conversation, notice how much the other person looks at you. Adjust your gaze to be a little softer or a little longer to match.
Listen to the full explanation 3 min · American English
Photo for the tip: Say important things with your eyes up
TIP 12

Say important things with your eyes up

When you say something that matters, like I am sorry, I love you or I need your help, lift your eyes and look at the person. Say it plainly and let your eyes show that you mean it.

TRY THIS
Think of one important thing you want to say to someone. Practise saying it aloud with your eyes up. Then say it for real, kindly.
Listen to the full explanation 2 min · American English
Photo for the tip: Practise with a friend for one minute
TIP 13

Practise with a friend for one minute

Ask a friend who is comfortable with you to try an eye contact game. Look at each other for one minute in silence, and smile when you feel like it. You may laugh, and that is part of it.

TRY THIS
Ask a trusted friend or family member to try a one-minute look with you this week. Agree that either of you can stop at any time.
Listen to the full explanation 3 min · American English
Photo for the tip: Warm up with photos and screens
TIP 14

Warm up with photos and screens

If you are very shy about eye contact, start with pictures. Look at the eyes of people in photos, magazines or on a video, and let your gaze rest there for a few seconds. Notice how it feels and breathe slowly.

TRY THIS
Spend two minutes today looking at the eyes in a few photos or a video. Count to three for each one.
Listen to the full explanation 2 min · American English
Photo for the tip: Start with kind faces
TIP 15

Start with kind faces

Choose the easiest people to practise eye contact with. Think of shop staff, a friendly neighbour, your dog-walking friend or a family member. Smile, say a few words and look at their eyes. Over time, your comfort will grow.

TRY THIS
Choose three kind people in your life for practice this week. Look at their eyes as you talk. Keep a note of how each one felt.
Listen to the full explanation 3 min · American English
Photo for the tip: Match your eyes to your words
TIP 16

Match your eyes to your words

Your eyes show the feeling behind your words. Let them be warm when you are kind, steady when you are serious and bright when you are happy. Think about the message, and let your face follow.

TRY THIS
In three conversations this week, think about the feeling you want to show. Let your eyes carry it. Notice how people respond.
Listen to the full explanation 2 min · American English
Photo for the tip: Look at the person you answer
TIP 17

Look at the person you answer

In a meeting, when someone asks a question, look at that person as you reply. Then, as you finish, include the others with a glance. It shows respect and keeps the conversation clear.

TRY THIS
At your next meeting, practise this pattern once or twice. Look at the asker, answer, then include the room. Notice how it feels.
Listen to the full explanation 2 min · American English
Photo for the tip: Let a short hello with a stranger be enough
TIP 18

Let a short hello with a stranger be enough

Not every look needs a conversation. When you pass a stranger, a quick glance with a small smile and a nod is a kind act. Try it on a walk, in a lift or on a bus.

TRY THIS
On your next walk, give a small smile and nod to three people you pass. Keep it easy and friendly. Notice how often you receive a smile in return.
Listen to the full explanation 2 min · American English
Photo for the tip: Hold the look a moment longer when you mean it
TIP 19

Hold the look a moment longer when you mean it

Sometimes a longer look says more than a sentence. When you thank someone, congratulate them or comfort them, hold your look for one extra second. Do it softly, with a gentle smile. That second tells them that you are really here.

TRY THIS
Choose one kind moment today when you will hold a look a little longer. Keep it gentle. Smile as you do it.
Listen to the full explanation 2 min · American English
Photo for the tip: Set a small daily goal and count it
TIP 20

Set a small daily goal and count it

Choose a number of friendly looks each day. Start with three, then five, then more. Keep a tally on a sticky note or on your phone. Each look can be a hello, a thank you or a smile.

TRY THIS
Start your tally tomorrow. Write a mark for each friendly look, and celebrate the third one with a smile. After a week, raise the number by one.
Listen to the full explanation 3 min · American English

Easy things to say

When you are stuck, pick one of these. They work in many everyday moments.

GREET

“Good morning. It is good to see you.”

THANKS

“Thank you. That meant a lot.”

LISTEN

“Tell me more about that.”

CAMERA

“Hello, everyone. Thank you for joining.”

KIND

“I am so happy for you.”

GOODBYE

“It was lovely to talk with you.”

Your first week

One small action a day. Each day is only a little bigger than the last.

DAY 1
Notice the colour of three pairs of eyes
DAY 2
Look at a speaker for a whole thought
DAY 3
Greet with a look first
DAY 4
Smile with your eyes
DAY 5
Look at the camera on a call
DAY 6
Share your look around a group
DAY 7
Count five friendly looks

Further reading

  • Mindset (Carol Dweck)
  • Self-Compassion (Kristin Neff)
  • Chatter (Ethan Kross)

The tips above are written in our own words and are general guidance. The books are suggestions for further reading.

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These lessons share general learning and everyday ideas. They are not medical or mental health advice. If you feel very anxious, low or unwell, please talk to a doctor or a qualified professional.

More lessons in “Confidence”

Keep going. Small steps every day make a big change.

← Previous: Speak So People Want to ListenNext: Stand Tall and Feel Strong →

  1. Walk Into Any Room Feeling at Ease
  2. Turn Nerves Into Calm Power
  3. Speak So People Want to Listen
  4. The Quiet Power of Eye Contact
  5. Stand Tall and Feel Strong
  6. Bounce Back From Every No
  7. Quiet the Voice in Your Head
  8. Say No Kindly, Say Yes Boldly
  9. Walk Into Work With Quiet Strength
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