LESSON 02 · HANDLING ARGUMENTS CALMLY

Find the Real Need Behind the Fight

Forty easy tips to find the real need behind a fight, so you solve the true problem.

Look beneath the anger. Find the real need.

40 tipsEasy things to say7-day plan

40 tips that really help

These ideas come from The Seven Principles for Making Marriage Work (John Gottman), Nonviolent Communication (Marshall Rosenberg), The Dance of Anger (Harriet Lerner), and everyday practice. Pick one tip and try it today.

Photo for the tip: Fights are often about something deeper
TIP 1

Fights are often about something deeper

A quarrel about dishes may really be about feeling unseen. Naming the real need solves more than arguing about dishes.

TRY THIS
Look deeper.
Photo for the tip: Pause before you reply
TIP 2

Pause before you reply

A pause helps you see what you truly feel. Take a breath and ask, what is this really about?

TRY THIS
Pause.
Photo for the tip: Look beneath the anger
TIP 3

Look beneath the anger

Anger often covers hurt, fear or loneliness. Ask, what do I feel under this?

TRY THIS
Name one feeling.
Photo for the tip: Name your own need
TIP 4

Name your own need

Words like respect, rest, help, closeness or fairness show what you need. Pick one.

TRY THIS
Choose a word.
Photo for the tip: Ask what the other person needs
TIP 5

Ask what the other person needs

Say, what do you need from me right now? It shows care and opens the door.

TRY THIS
Ask kindly.
Photo for the tip: Listen for hidden messages
TIP 6

Listen for hidden messages

Phrases like you never listen may mean I want to feel important. Translate gently.

TRY THIS
Translate.
Photo for the tip: Repeat the need to check
TIP 7

Repeat the need to check

Say, it sounds like you need more help at home, is that right? Checking prevents wrong guesses.

TRY THIS
Check it.
Photo for the tip: Separate the need from the method
TIP 8

Separate the need from the method

A need is for closeness, a method is a long call each night. Several methods can meet one need.

TRY THIS
Offer options.
Photo for the tip: Offer small ways to meet the need
TIP 9

Offer small ways to meet the need

Suggest a daily hug, a weekly date or a shared chore plan. Small steps meet big needs.

TRY THIS
Offer one.
Photo for the tip: Thank each other for honesty
TIP 10

Thank each other for honesty

Gratitude makes it safer to share needs again. A warm thanks closes the loop.

TRY THIS
Say thanks.
Photo for the tip: Write needs when you are calm
TIP 11

Write needs when you are calm

Keep a list of your needs and share it kindly. Calm writing helps clarity.

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Write three.
Photo for the tip: Example: the dishes
TIP 12

Example: the dishes

Zoe thought she was angry about dishes, but she needed help and thanks. After she said so, her partner joined her at the sink.

TRY THIS
Find the need.
Photo for the tip: Example: the late text
TIP 13

Example: the late text

Ed felt angry about late texts but really needed to feel important. His partner started sending a quick message.

TRY THIS
Name it.
Photo for the tip: Example: the method
TIP 14

Example: the method

Mei needed closeness, and her partner offered a nightly walk. Both were happy.

TRY THIS
Offer a method.
Photo for the tip: Script: pausing
TIP 15

Script: pausing

I need a breath to figure out what this is really about. Say it calmly.

TRY THIS
Use it.
Photo for the tip: Script: naming a need
TIP 16

Script: naming a need

I think what I need is to feel appreciated. Say it warmly.

TRY THIS
Use it.
Photo for the tip: Script: asking
TIP 17

Script: asking

What do you need from me right now? Say it gently.

TRY THIS
Use it.
Photo for the tip: Script: checking
TIP 18

Script: checking

Is it that you need more help with the kids? Say it kindly.

TRY THIS
Use it.
Photo for the tip: Mistake: arguing about the surface forever
TIP 19

Mistake: arguing about the surface forever

You may never solve the real problem, so look deeper.

TRY THIS
Dig deeper.
Photo for the tip: Mistake: guessing their need and insisting you are right
TIP 20

Mistake: guessing their need and insisting you are right

Ask instead of telling, so stay curious.

TRY THIS
Ask.
Photo for the tip: Mistake: using needs as demands
TIP 21

Mistake: using needs as demands

Share needs as requests, so be open to options.

TRY THIS
Ask kindly.
Photo for the tip: Troubleshoot: when you do not know your need
TIP 22

Troubleshoot: when you do not know your need

Write three sentences starting with I need, and see what feels true. Talking to a friend can help.

TRY THIS
Write three.
Photo for the tip: Troubleshoot: when your partner says nothing is wrong
TIP 23

Troubleshoot: when your partner says nothing is wrong

Say, I care and I am here when you are ready to share. Do not push.

TRY THIS
Wait kindly.
Photo for the tip: Troubleshoot: when needs clash
TIP 24

Troubleshoot: when needs clash

Look for a creative middle, such as time apart and time together. Both needs matter.

TRY THIS
Find a middle.
Photo for the tip: Drill: list your five most common needs
TIP 25

Drill: list your five most common needs

Write five needs, such as rest or respect, and share them with your partner.

TRY THIS
Write five.
Photo for the tip: Drill: translate three complaints into needs
TIP 26

Drill: translate three complaints into needs

Take three complaints and rewrite each as a need.

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Translate three.
Photo for the tip: Book idea: the need behind the complaint
TIP 27

Book idea: the need behind the complaint

Nonviolent Communication teaches that every complaint hides a need, such as respect, rest or closeness, and naming it changes the talk.

TRY THIS
Find one hidden need.
Photo for the tip: Book idea: hidden wishes in every gripe
TIP 28

Book idea: hidden wishes in every gripe

Gottman notes that every complaint contains a longing, and turning a complaint into a wish makes it easier to hear.

TRY THIS
Turn one complaint into a wish.
Photo for the tip: Myth: the argument is about the dishes
TIP 29

Myth: the argument is about the dishes

Chores are often a stand-in for fairness, appreciation or rest, so look beneath the surface.

TRY THIS
Ask what it means.
Photo for the tip: Myth: needs are selfish
TIP 30

Myth: needs are selfish

Needs are human, and sharing them calmly gives your partner a chance to care for you.

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Name one without guilt.
Photo for the tip: Story: Tara and the late text
TIP 31

Story: Tara and the late text

Tara thought she was angry about a late text, but she realised she needed reassurance, and said so gently.

TRY THIS
Look beneath your anger.
Photo for the tip: Story: Will and the dishes
TIP 32

Story: Will and the dishes

Will found his real need was to feel appreciated, and when he asked for thanks, the dish war ended.

TRY THIS
Ask for appreciation.
Photo for the tip: Journal: what do I really want when I am angry?
TIP 33

Journal: what do I really want when I am angry?

Anger often covers hurt or fear, and seeing what is underneath shows you what to ask for.

TRY THIS
Write three lines.
Photo for the tip: Journal: which needs repeat in my fights?
TIP 34

Journal: which needs repeat in my fights?

A few needs, like respect or reassurance, often return, so knowing them helps you talk earlier.

TRY THIS
List your top three.
Photo for the tip: Challenge: translate three complaints into needs
TIP 35

Challenge: translate three complaints into needs

Take a common complaint, such as you never listen, and rewrite it as I need to feel heard.

TRY THIS
Do it tonight.
Photo for the tip: Challenge: ask what do you need right now
TIP 36

Challenge: ask what do you need right now

This simple question in a tense moment can turn a fight into care within seconds.

TRY THIS
Try it once this week.
Photo for the tip: Green flag: your partner asks what you need
TIP 37

Green flag: your partner asks what you need

A partner who is curious about your need is trying to understand, not to win.

TRY THIS
Answer honestly.
Photo for the tip: Red flag: needs used as orders
TIP 38

Red flag: needs used as orders

If a need is spoken as a demand, it sounds like control, so use a request and allow a kind no.

TRY THIS
Soften one request.
Photo for the tip: Say this: what I really need is to feel close to you
TIP 39

Say this: what I really need is to feel close to you

A clear sentence about the true need moves the talk from blame to connection.

TRY THIS
Adapt it to your need.
Photo for the tip: Quick win: pause before you answer in a fight
TIP 40

Quick win: pause before you answer in a fight

One breath gives you time to pick the real need instead of the first angry words.

TRY THIS
Breathe once.

Easy things to say

When you are stuck, pick one of these. They work in many love and relationship moments.

ASK

“What is this really about?”

NEED

“I think I need to feel appreciated.”

CARE

“What do you need right now?”

SHARE

“Here is what is underneath.”

THANKS

“Thank you for explaining.”

CLOSE

“Now I understand.”

Your first week

One small action a day. Each day is only a little bigger than the last.

DAY 1
Pause
DAY 2
Ask what you feel
DAY 3
Ask what you need
DAY 4
Ask what they need
DAY 5
Say the need kindly
DAY 6
Offer a small fix
DAY 7
Thank each other

Further reading

  • The Seven Principles for Making Marriage Work (John Gottman)
  • Nonviolent Communication (Marshall Rosenberg)
  • The Dance of Anger (Harriet Lerner)

The tips above are written in our own words and are general guidance. The books are suggestions for further reading.

More lessons in “Handling Arguments Calmly”

Keep going. Small steps every day make a big change.

← Previous: Arguments Are NormalNext: Know Your Triggers →

  1. Arguments Are Normal
  2. Find the Real Need Behind the Fight
  3. Know Your Triggers
  4. Spot the Fight Cycle
  5. Stop and Breathe Before You Speak
  6. Take a Kind Time-Out
  7. Lower Your Voice on Purpose
  8. Never Argue When Tired or Hungry
  9. No Name-Calling or Insults
  10. Stay on One Topic
  11. Do Not Bring Up the Past
  12. Avoid Always and Never
  13. Say Sorry and Mean It
  14. Take Your Share of the Blame
  15. Find a Middle Path Together
  16. Make Up Warmly
  17. Handle a Partner Who Shuts Down
  18. Handle a Partner Who Shouts
  19. Stop the Silent Treatment
  20. When to Ask a Counsellor for Help
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