LESSON 13 · HANDLING ARGUMENTS CALMLY

Say Sorry and Mean It

Forty easy tips to say sorry and mean it, so apologies heal and do not hide.

A true sorry heals. Own your part.

40 tipsEasy things to say7-day plan

40 tips that really help

These ideas come from The Seven Principles for Making Marriage Work (John Gottman), Nonviolent Communication (Marshall Rosenberg), The Dance of Anger (Harriet Lerner), and everyday practice. Pick one tip and try it today.

Photo for the tip: What a real apology includes
TIP 1

What a real apology includes

A real sorry names what you did, shows you understand how it hurt, takes responsibility and offers a fix. It is not about excuses.

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Learn the parts.
Photo for the tip: Say what you did clearly
TIP 2

Say what you did clearly

Say, I raised my voice and called you names. Clear words show that you know.

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Name it.
Photo for the tip: Say sorry in simple words
TIP 3

Say sorry in simple words

Words like I am sorry are enough. Do not hide behind long speeches.

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Say it simply.
Photo for the tip: Show you understand their pain
TIP 4

Show you understand their pain

Say, I know that must have hurt and scared you. Empathy makes the apology real.

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Name their feeling.
Photo for the tip: Take responsibility without excuses
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Take responsibility without excuses

Avoid but and because. Say, I was stressed, and that is not an excuse for how I spoke.

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Drop the but.
Photo for the tip: Offer a fix or a change
TIP 6

Offer a fix or a change

Say, next time I will take a break before I speak. A plan builds trust.

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Offer a step.
Photo for the tip: Ask what would help
TIP 7

Ask what would help

Say, what can I do to make it right? Listening to their answer shows respect.

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Ask kindly.
Photo for the tip: Give them time
TIP 8

Give them time

They may not forgive instantly. Let them feel and speak at their own pace.

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Be patient.
Photo for the tip: Follow through on your promise
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Follow through on your promise

Do what you said you would do. Actions repair trust faster than words.

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Keep it.
Photo for the tip: Accept their feelings
TIP 10

Accept their feelings

If they are still hurt, do not demand forgiveness. Stay kind and present.

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Stay calm.
Photo for the tip: Apologise quickly
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Apologise quickly

Do not wait days. Quick apologies stop hurt from growing.

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Apologise soon.
Photo for the tip: Example: the full apology
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Example: the full apology

Dan said, I am sorry I shouted at you, I know it scared you, I will take a pause next time. His wife hugged him.

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Copy the shape.
Photo for the tip: Example: the follow-through
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Example: the follow-through

After apologising, Rin kept a pause card in her pocket. Her partner noticed her effort.

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Keep promises.
Photo for the tip: Example: the patient wait
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Example: the patient wait

Sol apologised and then gave his wife a day to think. She came back with a smile.

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Give time.
Photo for the tip: Script: full apology
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Script: full apology

I am sorry I called you names, I know it hurt, and I will not do it again. Say it sincerely.

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Use it.
Photo for the tip: Script: asking
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Script: asking

What would help you feel better? Say it softly.

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Use it.
Photo for the tip: Script: waiting
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Script: waiting

Take all the time you need, I am here when you are ready. Say it kindly.

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Use it.
Photo for the tip: Script: promising
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Script: promising

I will work on this, and you can remind me if I slip. Say it warmly.

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Use it.
Photo for the tip: Mistake: saying sorry you feel that way
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Mistake: saying sorry you feel that way

It puts blame on their feelings, so own your action instead.

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Own it.
Photo for the tip: Mistake: apologising to end the talk
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Mistake: apologising to end the talk

Fake apologies leave pain, so mean it.

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Be sincere.
Photo for the tip: Mistake: repeating the same mistake after saying sorry
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Mistake: repeating the same mistake after saying sorry

Words without change break trust, so act differently.

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Change a habit.
Photo for the tip: Troubleshoot: when they do not accept your apology
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Troubleshoot: when they do not accept your apology

Respect their feelings, give time and show change. Do not push.

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Be patient.
Photo for the tip: Troubleshoot: when you find it hard to say sorry
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Troubleshoot: when you find it hard to say sorry

Write it first, practise aloud and begin with one small apology. Pride softens with practice.

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Write first.
Photo for the tip: Troubleshoot: when both of you hurt each other
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Troubleshoot: when both of you hurt each other

Take turns apologising for your own part. Do not wait for the other to go first.

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Go first.
Photo for the tip: Drill: write an apology you could say today
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Drill: write an apology you could say today

Write a five-sentence apology to practise the parts.

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Write it.
Photo for the tip: Drill: apologise for one small thing today
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Drill: apologise for one small thing today

Say sorry for something small and notice how light it feels.

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Do it.
Photo for the tip: Book idea: the anatomy of a good apology
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Book idea: the anatomy of a good apology

Researchers on apologies find the best ones include regret, responsibility, a promise to change and an offer to repair.

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Use all four parts.
Photo for the tip: Book idea: apologise without but
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Book idea: apologise without but

Experts note that adding but erases an apology, so say sorry and stop there.

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Drop the but.
Photo for the tip: Myth: saying sorry means you lose
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Myth: saying sorry means you lose

A sincere apology builds respect and trust, and strong people apologise.

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Say it with courage.
Photo for the tip: Myth: sorry fixes everything at once
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Myth: sorry fixes everything at once

An apology starts the repair, and your changed behaviour finishes it.

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Follow with action.
Photo for the tip: Story: Leo says sorry fully
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Story: Leo says sorry fully

Leo said I am sorry I raised my voice, that was not fair, I will take a break next time, and she smiled.

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Include the plan.
Photo for the tip: Story: Alma hears the but
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Story: Alma hears the but

Alma said sorry but you started it, and the fight restarted, so she tried again without the but.

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Try again.
Photo for the tip: Journal: what do I need to hear in an apology?
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Journal: what do I need to hear in an apology?

Knowing your needs helps you ask for what helps you heal.

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Write three.
Photo for the tip: Journal: what do I need to apologise for now?
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Journal: what do I need to apologise for now?

Naming it clearly is the first step to sincere words.

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Write it.
Photo for the tip: Challenge: apologise first once this week
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Challenge: apologise first once this week

Going first breaks the stand-off and shows maturity.

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Choose a moment.
Photo for the tip: Challenge: write an apology letter you may or may not send
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Challenge: write an apology letter you may or may not send

Writing sharpens the words and clears your heart.

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Do it tonight.
Photo for the tip: Green flag: they apologise and change
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Green flag: they apologise and change

Words plus action show that the apology is real.

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Notice both.
Photo for the tip: Red flag: apologies that blame you
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Red flag: apologies that blame you

Sorry you feel that way is not an apology, so ask for a real one.

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Say what you need.
Photo for the tip: Say this: I am sorry for what I did, I understand how it hurt, and here is what I will do
TIP 39

Say this: I am sorry for what I did, I understand how it hurt, and here is what I will do

This three-part line covers regret, empathy and action.

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Use it.
Photo for the tip: Fun fact: timing of apologies matters
TIP 40

Fun fact: timing of apologies matters

Studies show prompt, sincere apologies reduce anger far more than late or forced ones.

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Share it.

Easy things to say

When you are stuck, pick one of these. They work in many love and relationship moments.

SORRY

“I am sorry for what I did.”

OWN

“It was my mistake.”

FEEL

“I know it hurt you.”

FIX

“Here is how I will fix it.”

ASK

“Can you forgive me?”

CLOSE

“Thank you for hearing me.”

Your first week

One small action a day. Each day is only a little bigger than the last.

DAY 1
Name what you did
DAY 2
Say you are sorry
DAY 3
Say how it hurt them
DAY 4
Take responsibility
DAY 5
Offer a fix
DAY 6
Ask how to make it right
DAY 7
Follow through

Further reading

  • The Seven Principles for Making Marriage Work (John Gottman)
  • Nonviolent Communication (Marshall Rosenberg)
  • The Dance of Anger (Harriet Lerner)

The tips above are written in our own words and are general guidance. The books are suggestions for further reading.

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