LESSON 38 · CLOSE WITH CONFIDENCE

Plan a Smooth Start

Practical ways to plan a smooth start, because the first experience shapes everything that follows.

First impressions repeat. Make the start easy.

10 tipsEasy things to say7-day plan

10 tips that really help

These ideas come from Secrets of Closing the Sale (Zig Ziglar), The Psychology of Selling (Brian Tracy), The Sandler Rules (David Mattson), and everyday practice. The first six help the most. Pick one and try it today.

Photo for the tip: First impressions repeat
TIP 1

First impressions repeat

A smooth start sets the tone for the whole relationship.

TRY THIS
Prepare well.
Photo for the tip: Prepare a welcome pack
TIP 2

Prepare a welcome pack

A clear, friendly introduction helps.

TRY THIS
Create one.
Photo for the tip: Set up in advance
TIP 3

Set up in advance

Avoid delays by preparing before they begin.

TRY THIS
Check everything.
Photo for the tip: Plan an early win
TIP 4

Plan an early win

A quick success proves value.

TRY THIS
Choose one.
Photo for the tip: Introduce the team
TIP 5

Introduce the team

Faces and names create comfort.

TRY THIS
Arrange it.
Photo for the tip: Starts decide loyalty
TIP 6

Starts decide loyalty

A smooth start builds trust.

TRY THIS
Prepare.
Photo for the tip: Check in on day seven
TIP 7

Check in on day seven

Fix issues early.

TRY THIS
Calendar.
Photo for the tip: Ask for early feedback
TIP 8

Ask for early feedback

Learn quickly.

TRY THIS
Ask.
Photo for the tip: Check in on day one
TIP 9

Check in on day one

Care.

TRY THIS
Call.
Photo for the tip: Provide a simple guide
TIP 10

Provide a simple guide

Clarity.

TRY THIS
Write.

Easy things to say

When you are stuck, pick one of these. They work in many sales conversations.

PLAN

“Here is your first-week plan.”

HELP

“I will be on hand to answer questions.”

CHECK

“Is everything set up?”

WIN

“Let us aim for a quick early win.”

SUPPORT

“Here is who to call.”

THANKS

“Thank you.”

Your first week

One small action a day. Each day is only a little bigger than the last.

DAY 1
Prepare a welcome pack
DAY 2
Set up everything in advance
DAY 3
Plan an early win
DAY 4
Introduce the team
DAY 5
Check in on day one
DAY 6
Check in on day seven
DAY 7
Review

Further reading

  • Secrets of Closing the Sale (Zig Ziglar)
  • The Psychology of Selling (Brian Tracy)
  • The Sandler Rules (David Mattson)

The tips above are written in our own words and are general guidance. The books are suggestions for further reading.

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