These ideas come from Objections (Jeb Blount), Never Split the Difference (Chris Voss), The Sandler Rules (David Mattson), and everyday practice. The first six help the most. Pick one and try it today.
TIP 1
Compared to what?
This question helps you understand what the customer is measuring your price against.
TRY THIS Ask it kindly.
TIP 2
It reveals their reference point
They may be comparing to a competitor, a past price or a hope.
TRY THIS Listen closely.
TIP 3
It invites them to explain
People often realise their comparison is incomplete once they say it aloud.
TRY THIS Wait for the answer.
TIP 4
Clarify the comparison
Make sure the other option really includes the same results and support.
TRY THIS Compare like for like.
TIP 5
Show what differs
Explain the extras, quality or service that justify a difference.
TRY THIS List three differences.
TIP 6
Avoid criticising competitors
Focus on your strengths and the value you give.
TRY THIS Stay respectful.
TIP 7
Compare to the cost of doing nothing
Sometimes the right comparison is the problem itself.
TRY THIS Estimate that cost.
TIP 8
Compare long-term costs
A cheaper option may cost more in repairs or lost time.
TRY THIS Show a simple calculation.
TIP 9
Use a table if helpful
A visual comparison can clarify quickly.
TRY THIS Prepare one.
TIP 10
Let them decide
After clarifying, give them room to weigh.
TRY THIS Stay patient.
Easy things to say
When you are stuck, pick one of these. They work in many sales conversations.
ASK
“Compared to what?”
SOFT
“May I ask what you are comparing it with?”
CHECK
“Is that for the same scope?”
EXPLAIN
“Here is how ours differs.”
VALUE
“Let us compare the whole picture.”
THANKS
“Thank you.”
Your first week
One small action a day. Each day is only a little bigger than the last.
DAY 1 Ask the question calmly
DAY 2 Listen to the comparison
DAY 3 Check whether it is like for like
DAY 4 Explain differences clearly
DAY 5 Show total cost
DAY 6 Avoid bashing
DAY 7 Review
Further reading
Objections (Jeb Blount)
Never Split the Difference (Chris Voss)
The Sandler Rules (David Mattson)
The tips above are written in our own words and are general guidance. The books are suggestions for further reading.